Question Medion/Gigabyte B660M DS3H AX DDR4 and I5-12400, not delivering good performances...

[NUTS2022]

Hello,

I bought this PC a few days ago on medion.be and I'm quite disappointed with the performance.

MEDION® ERAZER® Engineer X10 | Intel® Core™ i5-12400 | NVIDIA® GeForce RTX™ 3060 | 16 GB RAM
https://www.medion.com/be/fr/shop/p...to-ssd--16-go-ram--core-gaming-pc-510024443A1

So I have a Medion (actually a Gigabyte rebrand) motherboard : B660M DS3H AX DDR4 and an i5 12400 processor

Bios version: 100MG Windows 11 fully updated.
I run cpu-z and get this result
https://valid.x86.fr/c7cqjl

Version: 2017.1 (x64)
Single-Thread: 455
Multi-Thread (12T): 1964

Which is totally catastrophic...
If we compare with an i5 12400, pure gigabyte
https://valid.x86.fr/s8qcb1
Version: 2017.1 (x64)
Single-Thread: 692
Multi-Thread (12T): 4977

Even an Intel Core i5-10400, does better in ST:462
another test of the i5-12400 (ST: 681, MT: 4935)
https://www.hardwarecooking.fr/benchmark-lintel-core-i5-12400-teste-dans-cpu-z-aida64-et-cinebench/
https://www.guru3d.com/articles_pages/core_i5_12400_processor_review,12.html

In short, would the Medion motherboard have a performance problem?

Medion's bios (version 100) is from January 2022, the latest bios of Gigabyte (F6) from 2022/08/12

Could the problem come from there?

And additional question, is it possible to flash the BIOS with the F6 version of Gigabyte to correct this catastrophic performance?

Gigabyte BIOS https://www.gigabyte.com/Motherboard/B660M-DS3H-AX-DDR4-rev-1x/support#support-dl-bios

I did contact Medion but waiting their answer ....

Thanks

 

[DRagor]

Lower performance is typical for prebuilt systems. Reasons vary, but most often it is about bad cooling, bad power and artificial limitations set by modified BIOS. If you want top performance you need to build PC yourself.
That said, benchmarks are just that - benchmarks. What's important is how the system behaves in real work. If it play your games/apps with enough FPS or not.

And additional question, is it possible to flash the BIOS with the F6 version of Gigabyte to correct this catastrophic performance?

I would strongly recommend against, unless you get clear yes from Medion support. It looks like the BIOS is modded, and this means flashing BIOS from regular DS3H AX might brick the board (that is if you could find a way to do it in first place).

 

[NUTS2022]

Thanks for your answer.

But results are really bad ( 2000 en Multi vs 4000 ) so its not poor MB ,its total failure 🙁

 

[NUTS2022]

Same issue than mine
View: https://www.reddit.com/r/intel/comments/swnaw9/i512400_getting_only_half_of_expected_cinebench/

Fixed with a gigabytre bios fix...

So I will chase medion to provide a bios fix...

 

[punkncat]

Return it.

 

[NUTS2022]

If no answer from Medion, I will have to...

Thanks

 

[Colif]

Medion a subsidiary of Lenovo so its not like they can't make good things.

Medion advise people to update bios through Device manager. That won't work. There is no utility from them to update it. https://community.medion.com/t5/ERA...firmware-on-a-Erazer-Engineer-P10/td-p/114842

is this your board? https://community.medion.com/t5/FAQ...d-quot-GIGABYTE-B660M-Gaming-X-AX/ta-p/133814 or just really close

you probably need to contact medion, its not easy to work out where BIOS update might be.

 

[TerryLaze]

Bios version: 100MG Windows 11 fully updated.
I run cpu-z and get this result
https://valid.x86.fr/c7cqjl

Version: 2017.1 (x64)
Single-Thread: 455
Multi-Thread (12T): 1964

Which is totally catastrophic...
If we compare with an i5 12400, pure gigabyte
https://valid.x86.fr/s8qcb1
Version: 2017.1 (x64)
Single-Thread: 692
Multi-Thread (12T): 4977

Your CPU is running at 47° compared to 60° for the other guy, also you have 0.45Vcore compared to 1V.

So basically you system is running at base clocks or generally low clocks, install and run IXTU and increase the TDP limit PL1 to something higher than it is now, temps now are at 47 so you should have plenty of headroom in the cooling department.

 

[NUTS2022]

Medion a subsidiary of Lenovo so its not like they can't make good things.

Medion advise people to update bios through Device manager. That won't work. There is no utility from them to update it. https://community.medion.com/t5/ERA...firmware-on-a-Erazer-Engineer-P10/td-p/114842

is this your board? https://community.medion.com/t5/FAQ...d-quot-GIGABYTE-B660M-Gaming-X-AX/ta-p/133814 or just really close

you probably need to contact medion, its not easy to work out where BIOS update might be.

My board is : B660M DS3H AX DDR4 ( not Gaming )

I did contact medion 2 times, still waiting...

no New BIOS in medion website for that board ( but new bios in gigabyte version )

 

[NUTS2022]

Your CPU is running at 47° compared to 60° for the other guy, also you have 0.45Vcore compared to 1V.
So basically you system is running at base clocks or generally low clocks, install and run IXTU and increase the TDP limit PL1 to something higher than it is now, temps now are at 47 so you should have plenty of headroom in the cooling department.

You are right !! I will test that this evening !

Big Thanks

 

[NUTS2022]

unfortunately XTU is not working with i5-12400

The Intel® Extreme Tuning Utility (Intel® XTU)
https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html

 

[Colif]

You can change the PL1 limit in the bios, but since its a locked CPU it will only use what it needs.

link

 

[NUTS2022]

I send it back to Medion as nothing was working...

Thanks for your help