Probably one noob is here! Tho it was the first time i had such problem.Who are these noobs that always have these problems? I have none of these problems.
Option 12 above solved the problem for me!!! Lifesaver! I tried all the above options like you and point 12 is the only thing that worked. In fact I registered here just to thank you!!Hi. I am on a Windows 8.1 OS Acer Aspire laptop but my sister owns an Acer Aspire running Windows 10. Shortly after the latest Windows updates (including KB4515384) were installed, her audio refused to work! For the past week, I've tried every fix I could find from scouring the web for countless hours. I want to thank everyone for posting their technical advice regarding this sound dilemma. I had reached the point of deciding to toss my sister's laptop into the nearest trashcan and to buy her a new one! Here is a partial list of what I tried:
On analysis, it appears that the Windows 10 update or some other computer quirk erased the “Local Service” line in my second option and I did not have the normal Administrator privileges necessary to change parameters in the Audio part of Services. I was forced to use the improper first option and thus, did not have a correct connection to the proper audio services. In other words, for Windows Audio Services, you MUST use the second option with the passwords, making sure that you have “Local Service” on the first line when it asks you to input a name. I hope this helps!
- Reinstalling sound drivers from Realtek numerous times, rebooting after each installation
- Inputting net localgroup Administrators /add localservice via Windows Shell (Administrator)
- Running sfc/scannow , and then Dism /Online /Cleanup-Image /RestoreHealth, many times, eventually not getting any “errors” in my reports but STILL NOT GETTING SOUND
- Troubleshooting and always getting the “Audio services not responding/Not fixed” error
- Turning off “Enhancements” in the Realtek settings utility and trying different Sample Rates and Bit Depths in the Default Format window but I got no sound but only the dreaded “Error! Failed to play test tone” message endlessly
- I set the “Normal Boot” option in the Configuration setting
- I tweaked some settings in the Registry (after exporting a clean copy of it first!!), per detailed instructions from various tech sites
- I turned on, off, restarted and made sure that my Services showed Windows Audio Services and Windows Audio Endpoint Builder were Running and set to Automatic and STILL I got nary a sound from her Realtek speakers nor from my Bose Mini II Soundlink Bluetooth speakers.
- I uninstalled the Windows 10 KB4515384 patch twice
- I did a System Restore
- I kept searching far afield for the answer to this frustrating problem of “Audio Services Not Responding.” After too many late hours and too much coffee, I decided that her laptop's motherboard and/or sound module must be faulty!!! and I opened up one easily accessible panel in the back, gently wiggled the hard drive and RAM chip but saw no loose wires or anything. I was too exhausted (wisely!) to open up the entire laptop back and examine the mobo for the sound module. I was getting so desperate to solve my audio problem that I planned to open up the entire computer the next day, as a last resort.
- Then...EUREKA! I was examining my own Windows 8.1 laptop's Services screen and because my own sound was FINE, I decided to see if my settings looked different than my sister's (taking into account that we ran different operating systems). Right away I saw that my “Windows Audio” showed “Running”, “Automatic” and “Local Service” while my sister's computer showed “Windows Audio” displayed “Running”, “Automatic” and “Local System” for that parameter!! I highlighted and double-clicked the Windows Audio line and opened the Log On tab. That's where I saw that “Local Service” could not be activated unless one used the second option: “This account” with an accompanying password. I took note that I could not use that option unless I made sure that “Local Service” was typed in that top window, before the password. I pasted my sister's Computer Name as the Password and re-pasted it to confirm it. It appears that if you try to change the Services parameters for the Windows Audio Services [but not the Audio Endpoint Builder which can be changed with the first option, “Local System Account”] you will NOT get the proper services for your audio and will get the “Audio Services Not Responding” error forever. Remember, this is accessible by opening the Log On tab from double-clicking the main entry; same window that also opens the “Dependencies” tab.
- I was very nervous, waiting to see if this “minor” change was really my answer....and it WAS!! SOLVED at LAST! YouTube videos played and my sister's Realtek and Bluetooth both worked flawlessly.
As a footnote, if your second option shows dots for passwords already, see if you can let them be and merely input the “Local Service” title mentioned above, because like you, I hate messing with passwords or trying to guess them. While in my sister's case, her computer name seemed to work fine, I notice that on my account I have a rather long password indicated by dots, but my own computer's name is very short!? :O
Wow Kartik999 I am SO HAPPY that this helped you too! It's so great to get sound back, huh?Option 12 above solved the problem for me!!! Lifesaver! I tried all the above options like you and point 12 is the only thing that worked. In fact I registered here just to thank you!!
A big thank you.