two different ones to add, I'm sure you'll get a kick out of them.
First, I used to work for Keating Technologies - USRobitics Canadian support. We got an e-mail back before Y2K from the Canadian Defense. They were asking if their 14.4 modems were going to be Y2K compliant (if you remember back that far, 56K modems had been out for a while already.
Second, working at IBM, research and development lab in Markham ON. I did internal tech support, meaning I looked after the computers of the staff in the building. I got one call and it took me over 7 minutes to explain to the woman how to right click her mouse.