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Guest
Guest
I got my MS Wireless Mouse 2000 (blue track) in Jan '13. The warranty expires in Jan '16 (3 year warranty). I've been using the device with Windows Vista, 8, 8.1 and now 10. Last night the mouse was working fine. Turned it on in the morning and the mouse pointer wouldn't move at all.
So I did some checks and these are what I observed.
1. The low battery LED, as usual came on green and then went off, indicating the batteries are fine.
2. The blue track light underneath was also on as usual.
3. The keyboard counterpart (MS Wireless Keyboard 2000) was working fine. I'm using it to type out this post.
4. The device manager showed both the keyboard and the mouse.
I tried the following:
1. Un-installed and re-installed the driver.
2. Un-installed and re-installed the Microsoft Mouse and Keyboard Center freshly downloaded from the microsoft website.
3. Tried plugging the receiver in all USB ports.
4. Tried plugging the receiver in a netbook.
5. Checked for metallic obstructions around the receiver.
6. Tried changing the batteries even though the LED didn't glow red (low battery warning).
Nothing worked. Then suddenly the mouse started working again. I hadn't done anything new for this to happen. Then the pointer movement became intermittent. And then once again it stopped moving. The mouse looks exactly the same as when it was working.
Has anybody faced such a problem? I was thinking of turning it in to the service center since it is still under warranty. Unless of course there is some way to sort the situation out myself. Any suggestions would be helpful. Thanks.
So I did some checks and these are what I observed.
1. The low battery LED, as usual came on green and then went off, indicating the batteries are fine.
2. The blue track light underneath was also on as usual.
3. The keyboard counterpart (MS Wireless Keyboard 2000) was working fine. I'm using it to type out this post.
4. The device manager showed both the keyboard and the mouse.
I tried the following:
1. Un-installed and re-installed the driver.
2. Un-installed and re-installed the Microsoft Mouse and Keyboard Center freshly downloaded from the microsoft website.
3. Tried plugging the receiver in all USB ports.
4. Tried plugging the receiver in a netbook.
5. Checked for metallic obstructions around the receiver.
6. Tried changing the batteries even though the LED didn't glow red (low battery warning).
Nothing worked. Then suddenly the mouse started working again. I hadn't done anything new for this to happen. Then the pointer movement became intermittent. And then once again it stopped moving. The mouse looks exactly the same as when it was working.
Has anybody faced such a problem? I was thinking of turning it in to the service center since it is still under warranty. Unless of course there is some way to sort the situation out myself. Any suggestions would be helpful. Thanks.