Question [Minidump help] PC won't shut down (shuts down and then boot up again on it's own)

AshySamurai

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Oct 21, 2016
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Hello. My friends experiencing the issue so I don't have direct access to the PC yet.
The issue is that PC started to not shut down (it does but then boots up again). Button is fine since PC ain't stuck in the loop.
The rest kinda works (there was a separate issue that PC sometimes won't boot from the first time). Not sure yet if it is connected.
As I was told there happened minidump before that all thing happened. Since I still can't figure out how to read and analyse it I require someone's help to do so.
https://drive.google.com/file/d/11fYegEunYpK1uTLNzpnhcmgt_sK_cfaS/view?usp=sharing

The main suspect is PSU so far but it would be nice to know for sure.
Thank you.

UPD. Specs are
AMD Ryzen 5900x
AMD XFX Merc 6900XT
Gigabyte Aorus Master x570
G.Skill Trident Z 32 GB
Corsair HX850
 
Last edited:
The dump isn't very helpful, it may have been corrupted.

The problem of a system that has been shutdown rebooting is not uncommon. Windows is configured to restart if a 'system error' occurs. Obviously, if a 'system error' occurs during the shutdown process then you get an auto-restart.

The 'system error' in that case will almost certainly be a third-party app that doesn't shutdown properly. The first thing for your friend to try is to open an elevated command prompt and enter the following command...
Code:
shutdown /s /f /t 000
The /s switch means 'shutdown', the /f switch means 'force all running apps to close', /t 000 means 'do it now'.

If the system shuts down normally (and doesn't restart) then it is a third-party app failing to shutdown properly. To find it you need to manually close apps before shutting down, one at a time, until you find the one that's causing the restart.
 
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