[SOLVED] Missing PCI serial port driver in Windows 10 pro for ASUS Q87M-E

[rayi23]

I installed Windows 10 pro on an ASUS Q87M-E motherboard and I am unable to find a driver for a "PCI serial port" that shows up in the device manager. As far as I know, this board does not have a serial port.
Q87M-E - Support (asus.com)

Q87M-E - Support

www.asus.com

 

[Colif]

right click on the PCI Serial port item in Device manager and go to Details tab
Choose Hardware ID's

Can you give me the codes you see there?
https://answers.microsoft.com/en-us...t-driver/2eb82ba8-fe2c-4bed-9278-81e4d81b97a5

 

[Nigel Spike]

Your motherboard manual lists two serial ports (COM1 and COM2). See page 1-13.

 

[SkyNetRising]

I installed Windows 10 pro on an ASUS Q87M-E motherboard and I am unable to find a driver for a "PCI serial port" that shows up in the device manager. As far as I know, this board does not have a serial port.

Install chipset drivers.
Serial port drivers are included in chipset driver package.

 

[rayi23]

right click on the PCI Serial port item in Device manager and go to Details tab
Choose Hardware ID's

Can you give me the codes you see there?
https://answers.microsoft.com/en-us...t-driver/2eb82ba8-fe2c-4bed-9278-81e4d81b97a5

Thanks for taking the time to respond: I did solve the problem of installing the PCI serial port for Windows 10 pro by installing "optional" updates (I did not have this problem with installing Windows 7 pro). I decided to check the ones I thought relevant, so I don't know which one actually solved the problem. I did take a snapshot of the optional updates, a habit I've always tried to do. I'm not sure why I didn't go there to begin with but I didn't. Another driver that was not installed with the Chipset drivers at the ASUS website but was able to locate it was "ASUS_AMDA00_ACPI_Win7Win8Win8_1-060114" that installed the "unknown device", should anyone encounter this problem.

The hardware ID is: Device PCI\VEN_8086&DEV_8C3D&SUBSYS_85341043&REV_04\3&11583659&0&B3

The optional updates were: Intel - System, Intel Ports, Intel System, Intel System, ASUStek Computer inc system (the intel system drivers were a repeat. Both had 10.1.1.38 and 10/3/2016. Do know what is with that?

 

[rayi23]

Install chipset drivers.
Serial port drivers are included in chipset driver package.

Thanks for your response but I did that first and I was left with PCI serial port and Unknown device not installed. I eventually solved the problem which I included in Colif's response. When I do a build I try to document the process I went through to solve the problem. This is my recent build that I have collected over time to save money. I ended up spending more than I wanted on a motherboard. I got a good deal on a 4th generation i7 processor for $50 that I took a chance on. Amazing how expensive these i7 processors are. You can practically get a complete computer already built for the price they sometimes want either locally or on eBay.