Question Modems drops internet when I connect router

[aqualite]

So I decided to switch my computer room with my kids bedroom. After I moves everything I set up my modem(Netgear CM1000) and router(Netgear Nighthawk RAXE500) in the computer room. The modem will connect to the internet without issue and if I connect it directly to my pc it works fine.
The problem comes when i try to connect my router to my modem. Once the router finishes booting up the modem loses internet connection. I have tried rebooting both devices multiple times, tried a new ethernet cable and I am debating on either factory reseting my router or buying a new modem
Please help!

 

[kanewolf]

So I decided to switch my computer room with my kids bedroom. After I moves everything I set up my modem(Netgear CM1000) and router(Netgear Nighthawk RAXE500) in the computer room. The modem will connect to the internet without issue and if I connect it directly to my pc it works fine.
The problem comes when i try to connect my router to my modem. Once the router finishes booting up the modem loses internet connection. I have tried rebooting both devices multiple times, tried a new ethernet cable and I am debating on either factory reseting my router or buying a new modem
Please help!

Have you tried contacting your ISP? Make sure you tell them you are changing routers (even if you aren't). That way they will reset any memorized MAC addresses on your line.

 

[aqualite]

Have you tried contacting your ISP? Make sure you tell them you are changing routers (even if you aren't). That way they will reset any memorized MAC addresses on your line.

The internet works if i directly connect the modem to my computer

 

[aqualite]

FIXED IT!!!

I have always had my router and modem right next to each other on the table and they would work. Just now though I figured I would see if I could trick my modem into leaving the internet connected by unplugging the ethernet from my router and leave it on while restarting the modem. The modem would not reconnect to the internet though so i moved it a few a feet away and now everything works fine. So I guess my modem decided it did want to be irradiated by the router anymore.

 

[bill001g]

Sounds more like the coax cable you are using is loose or maybe damaged in some way. You have to remember many people use router/modem combo devices where everything is all inside the same box and they are still about the same size a just a modem.

The router would be severely defective if it could somehow radiate some signal that disrupts a modem. This is partially what the fcc certification on devices is they have to show they do not transmit signals above certain levels on certain frequencies.

 

[nigelivey]

FIXED IT!!!

I have always had my router and modem right next to each other on the table and they would work. Just now though I figured I would see if I could trick my modem into leaving the internet connected by unplugging the ethernet from my router and leave it on while restarting the modem. The modem would not reconnect to the internet though so i moved it a few a feet away and now everything works fine. So I guess my modem decided it did want to be irradiated by the router anymore.

Thats really not a thing.