[SOLVED] Monitors lose signal when playing games

[Pandajin123]

Whenever I play games, I will tend to want to be in fullscreen mode. But when doing so, my monitors lose signal when the connection wires are completely in. I am also having to play on very low graphical settings when I know my graphics card can handle higher.

specs are
Graphics Card: PowerColor Red Dragon RX 550 4GB GDDR5 Graphics Card (AXRX-550-4GBD5-DH)
MotherBoard: MSI PRO H410I PRO WIFI LGA 1200 Intel H410 SATA 6Gb/s Mini ITX Intel Motherboard
RAM: G.SKILL Ripjaws V Series 16GB DDR4 3200
CPU: Intel Core I3-10100F

 

[Fix_that_Glitch]

You don't say what kind of monitor you are using, resolution. What kind of games are you trying to run? And are you losing signal only in games or also in normal use?

 

[Pandajin123]

Monitor 1: Acer KG221Q
Monitor 2: Asus VH238
both resolutions are at 1920 x 1080
Asus is 60 Hz while Acer is 75 Hz
I cant run most games with that resolution and have to drop down to 720
and no, just in games.

 

[Fix_that_Glitch]

Under computer management look at critical event viewer and see if there are entries that corelate with the loss of signals.

 

[COLGeek]

These issues are often heat and/or power related. What make/model is your PSU? Are you overclocking anything (CPU, GPU, memory)?

 

[Pandajin123]

No I am not overclocking anything and its a Corsairs CX450M, I did see that there was a critical event that happened.
Event ID: 41
Source: Kernel-Power
Log: System

 

[Fix_that_Glitch]

Try setting your power setting to high performance. See if that makes it worse or better, or no change.

 

[COLGeek]

What are your CPU and GPU operating temperatures at idle and under load?

 

[Pandajin123]

I have set it to high and will test it out, I will return with the results by tomorrow

 

[Pandajin123]

In game 57-62C, idle around 45-48C

 

[COLGeek]

In game 57-62C, idle around 45-48C

Is that the GPU or CPU?

 

[Pandajin123]

GPU i have no clue how to see what temp cpu is

 

[COLGeek]

Try HWMonitor: https://www.cpuid.com/softwares/hwmonitor.html

 

[mamasan2000]

Whenever I play games, I will tend to want to be in fullscreen mode. But when doing so, my monitors lose signal when the connection wires are completely in. I am also having to play on very low graphical settings when I know my graphics card can handle higher.

specs are
Graphics Card: PowerColor Red Dragon RX 550 4GB GDDR5 Graphics Card (AXRX-550-4GBD5-DH)
MotherBoard: MSI PRO H410I PRO WIFI LGA 1200 Intel H410 SATA 6Gb/s Mini ITX Intel Motherboard
RAM: G.SKILL Ripjaws V Series 16GB DDR4 3200
CPU: Intel Core I3-10100F

https://www.pcmag.com/reviews/asus-radeon-rx-550-4g
I sincerely doubt it. 3 times worse than a 1060. You are lucky if you get 30 fps.
https://answers.microsoft.com/en-us...er-41-63/04df4902-db6c-40c2-ad08-fc3848a6494b
What is that RAM running at? Didn't Intel limit it to 2666 or 2933 Mhz on the lower non-K CPUs? And yeah, power can always be an issue.

 

[Pandajin123]

so CPU is at 40-54C and GPU is at 49-59C

Thank you for the HWMonitor

 

[Pandajin123]

https://www.pcmag.com/reviews/asus-radeon-rx-550-4g
I sincerely doubt it. 3 times worse than a 1060. You are lucky if you get 30 fps.
https://answers.microsoft.com/en-us...er-41-63/04df4902-db6c-40c2-ad08-fc3848a6494b
What is that RAM running at? Didn't Intel limit it to 2666 or 2933 Mhz on the lower non-K CPUs? And yeah, power can always be an issue.

Ram is running at 2133mhz

 

[mamasan2000]

Ram is running at 2133mhz

It says here, 2666 Mhz. https://ark.intel.com/content/www/u...10100f-processor-6m-cache-up-to-4-30-ghz.html
I don't know if that does much though. But it is an option.

 

[Windows22]

What are your CPU and GPU operating temperatures at idle and under load?

This one has a point.

 

[COLGeek]

so CPU is at 40-54C and GPU is at 49-59C

Thank you for the HWMonitor

Is that the range? Low and high for each component (CPU and GPU)?

 

[Pandajin123]

yes thats the low and high

 

[COLGeek]

If you use a single display, does this problem occur?

 

[Pandajin123]

yes

 

[COLGeek]

Do you have access to another GPU for testing purposes? One you can swap with yours to isolate the issue?

I suspect your GPU is the problem.

Also, is your motherboard BIOS up to date? Same question for Windows and your major drivers (motherboard chipset, video, network).

 

[Pandajin123]

I have no other GPU to swap to and the BIOS is up to date

 

[Fix_that_Glitch]

You never did say what games you are trying to play, it could be you are asking too much out of your gpu.