Mouse and Keyboard not working with new computer.

[brandon.rogersb22]

Hello everyone, I recently replaced a bunch of old parts in my computer to the point where its practically a new PC entirely. My problem is that whenever I start everything up my mouse and keyboard stop working upon reaching the Windows 7 login screen. Theyre technically powered and have their lights on, but I cant seem to move them at all. Ive looked through a number of threads on this site, but none of them helped.

For my computer I have a z390 Aorus Ultra, a intel i7-9700k cpu, an 8gb radeon rx 580 gpu and 2 8gb g.skill tridentZ rgb series RAM sticks. Any advice would be greatly appreciated.

 

[alexoiu]

Hi, Have you reinstalled Windows?

 

[Groveling_Wyrm]

Possible cause is that you are using a USB 3 port for your mouse and keyboard. USB 3 needs to be initiallized. Try using USB 2 ports (The black ones) for your keyboard/mouse.

 

[brandon.rogersb22]

Hi, Have you reinstalled Windows?

That may work, but I'm not really sure how to do that without my mouse and keyboard. The mobo doesn't have any ps/2 ports either.

 

[alexoiu]

Try starting Windows installer and see if the mouse does work.

 

[brandon.rogersb22]

Try starting Windows installer and see if the mouse does work.

It does not. I should mention that Im also unable to install the drivers for the new mobo. Not sure if that could be the issue or not.

 

[alexoiu]

Have you tested the 2.0 ports too?

 

[brandon.rogersb22]

Have you tested the 2.0 ports too?

Yes, I tried all the usb ports. I think I've discovered the issue, however. Seems z390 mobos don't support Windows 7, so that means no usb support until I upgrade to 10 if I'm reading it correctly. Now I just need to figure out how to do that without the m/kb