[SOLVED] Mouse discconecting while playing games

Sep 4, 2019
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Hello everyone!
Im having a big trouble with my mouse for a long time but now im focused on solve the problem.

When i start any kind of game, the mouse keeps disconecting and conecting disconecting and conecting or just freeze the game at all.

I have one Steelseries Sensei RAW Heat Orange

I did this things already:
  • Uninstalled all drivers of the mouse (even the hidden in the device manager)
  • Installed different versions of the Steelseries engine (none of them solved the problem)
  • Changed the Energy management of the mouse
  • Tried all the usb ports in the pc (3.0 and 2.0)
  • Windows format
  • Uninstalled the drivers in device manager then restarted the computer (pc install other driver but the bug still happens)
  • I've tested the mouse in other 5 different PC's all the 5 worked fine with 0 discconecting or bugs
  • With other mouses dont have discconect (one friend shared one deathadder with me and the mouse works normal with no bugs or discconects)
As i remember for now, this is all the things i've tried

One thing i have observed is, when i uninstall the drivers, when the pc restarts and i open Control Panel>Printer and Devices the mouse have the keyboard icon and are installed as a keyboard too (this could be causing the bug?) with deathadder happens the same but dont have any bugs. I have one Lycosa Keyboard and my mouse probably have 5 years

This bug have started about 1 year ago probably but the mouse seems to be perfect perfect with wire perfect too.

Can anyone help me please?
 
Last edited:
Solution
I thought maybe the mouse software had it's own settings. I had this same problem a couple years ago, only thing that fixed it was using a different mouse. Only other thing I can think of is changing your advanced power plan settings, there is an option to suspend usb in there too, separate from the device manager method.

Remeca

Reputable
Have you tried turning off usb power management in device manager for your usb devices?

 
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Reactions: rafasilva93
Sep 4, 2019
2
0
10
Ok - it should be possible to narrow down to the cause of the problem.

Is this a self build computer? Is this a laptop, and if so what model? What excact procedure are you reffering to by "Windows format"?

Thanks for the answer.

About windows format:
It's hard drive format, erase all data...

Yes, it's a self build computer, here is the configs:

Overview
-------------------------------------------------------------------------


Machine Gigabyte Technology Co., Ltd. - G1.Sniper 5
Operating System Microsoft Windows 10 Pro (64-bit)
Memory 16 GB
Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Motherboard Gigabyte Technology Co., Ltd. - G1.Sniper 5
Video Cards NVIDIA GeForce GTX 1070
Monitors 2260WG5
Hard Disk ATA Samsung SSD 840 SCSI Disk Device (250,0 GB)
Network Card Killer E2200 Gigabit Ethernet Controller

CPU
-------------------------------------------------------------------------

Processor
Name Intel Core i7 4770K
Code Name Haswell
TDP 84 W
Package Socket 1150 LGA
Technology 22 nm
Core Voltage 1,06 V
Specification Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Family 6
Model --
Stepping --
Ext. Family --
Ext. Model --
Revision C0
Instructions MMX , SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, x86-64, NX, VMX, AES, AVX, AVX2, FMA3


Clocks
Core Speed 3890,7 MHz
Multiplier x 39
Bus Speed 99,8 MHz
QPILink --


Cache
L1 Data 4 x 32 KBytes
L1 Inst 4 x 32 KBytes
Level 2 4 x 256 KBytes
Level3 8192 KBytes

Motherboard
-------------------------------------------------------------------------


Motherboard
Manufacturer Gigabyte Technology Co., Ltd.
Model G1.Sniper 5 x.x
Chipset Intel Haswell
Revision 06
Southbrige Intel Z87
Revision C1
LPCIO --


BIOS
Core Speed American Megatrends Inc.
Version F10
Date 08/25/2014


Graphic Interface
Version --
Transfer Rate --
Max. Supported --




Memory
-------------------------------------------------------------------------


General
Type DDR3
Size 16384 MBytes
Channel# --
DC Model --
NB Frequency --


Timings
DRAM Frequency 665,1 MHz
FSB:DRAM --
CAS# Latency(CL) 9 clocks
RAS# to CAS# Delay(tRCD) 9 clocks
RAS# Precharge(tRP) 9 clocks
Cycle Time(rRAS) 24 clocks
Bank Cycle Time(tRC) --
Command Rate(CR) 1 clocks

Graphics
-------------------------------------------------------------------------


GPU
Name NVIDIA GeForce GTX 1070
Code Name GP104
Technology 16 nm
Revision --


Clocks
Core 1594,5 MHz
Shader --
Memory 4006,8 MHz


Memory
Size 8192 MBytes
Type 8
Bus Width --






Have you tried turning off usb power management in device manager for your usb devices?


Thanks for the answer remeca.

This is what i try to say with "Changed the Energy management of the mouse " sorry for the bad english.
I've tried and nothing happens :(
 

Remeca

Reputable
I thought maybe the mouse software had it's own settings. I had this same problem a couple years ago, only thing that fixed it was using a different mouse. Only other thing I can think of is changing your advanced power plan settings, there is an option to suspend usb in there too, separate from the device manager method.
 
Solution