Question Mouse dongle not working next to USB3 flash

[hamid7508]

Hi

When I connect a USB3 flash drive alongside my mouse dongle (which is USB2) to the USB3.2 ports on my motherboard, the mouse stops working. However, if I use a USB2 flash drive instead (on the same port), everything works fine and there are no disconnections.

This issue does not occur with the USB2 ports on the motherboard (i.e., I can use a USB3 flash drive and the mouse dongle simultaneously on the USB2 ports without any problems).

Mouse model: Cooler Master MM712
Flash drive model: Adata UV310
Motherboard model: ASUS TUF Gaming Z590-Plus

 

[helpstar]

update the motherboard's BIOS within bios
update firmware of the most if available

which power supply are you using?
are any usb contacts bent or the back plate not correctly seated between case and motherboard?

 

[NedSmelly]

USB 3 can emit 2.4GHz interference
https://www.pcmag.com/opinions/wireless-witch-the-truth-about-usb-30-and-wi-fi-interference
Move the dongle