Mouse stops working, CANT move / CAN click. HELP please!

[Adanath88]

This is on a Windows 10 PC.

I was trying to fix this for days now, and with no success.

In the middle of browsing the internet, while I was on the secondary monitor (i am using displayfusion) the mouse stopped and couldn't move! I could click right click and open the menu, but that's it.

I tried disabling displayfusion, restarting my pc, unplugging mouse and plug again.
uninstall drivers for mouse in device menager, uninstall mouse completely, shut down pc, get it running and THIS HAPPENS:

1. If I left my RAZER NAGA HEX inside, then it boots up, mouse can't move but CAN click.
2. If I unplug razer naga hex and plug it while the pc is running, the windows notifications say that the driver is installing, and then that the razor naga hex is ready to use, but still cant move and can click.
3. If while the pc is open I unplug razer naga, and plug my MAD CATZ R.A.T. 7 mouse, the mouse behaves like the naga , cant move, CAN click! and if I restart pc, it keeps doing that.
4. If I uninstall all drivers, uninstall all mouses from the pc, restart it and leave both mices in the usb drives, they wont move, but will be able to click
5. If I uninstall all drivers, uninstall all mouses from the pc, restart with only the MAD CATZ R.A.T. 7 in the usb drive, it will work after it restarts.

the naga hex works well on my laptop!

I really dont know what happened, but this is not cool, the RAT7 is more plug and play than the naga hex, couse naga requires special drivers tho, but I cant install the drivers of naga while the rat is plugged in couse it says doin't unlug your naga mouse while installation is under way, and I cant navigate the web without the mouse!
I cant have both mices in couse they stop working!

WHAT am i supposed to do!? please help.

I think it is a driver problem, but how should I do it if the naga has to be inside and when it's inside mouses doesn't work.

 

[Ralston18]

My thought is that switching between mice is creating some sort of conflict or interrupt problem.

Open Event Viewer and look for error codes and warnings with respect to the mice you are using.

For help with Event Viewer:

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

If necessary, clear the Event Viewer logs, swap/work with the mice as you normally do.

Check the logs for error codes or warnings related to the mice.

 

[Adanath88]

My thought is that switching between mice is creating some sort of conflict or interrupt problem.

Open Event Viewer and look for error codes and warnings with respect to the mice you are using.

For help with Event Viewer:

http://www.tomshardware.com/faq/id-3128616/windows-event-viewer.html

If necessary, clear the Event Viewer logs, swap/work with the mice as you normally do.

Check the logs for error codes or warnings related to the mice.

I really dont know what to enter here now, couse I dont know how to read that Event Viewer, but there is a bunch of errors and few of them are:
1. DistributedCOM : The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user bla bla from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. OR The server bla bla did not register with DCOM within the required timeout.

2. WARNING FROM iaStorA: Reset to device, \Device\RaidPort0, was issued.

3. Service control menager: The Update Orchestrator Service service terminated with the following error:
This operation returned because the timeout period expired.

If that means something to anyone, great.


EDIT AND NEWS:
Now when I plug BOTH of them in, the RAT7 works ok, and the NAGA HEX, wont move but will click, the first official software recognizes it, I can illuminate or not the mouse, it works well, but wont move and will click.
The second software doesn't recognise.
When I check for drivers it says its up to date.

Windows is updated too now, but no effect.

 

[Ralston18]

Fully work with only one mouse and its applicable drivers.

Then do the same with the other mouse.

Idea being that you will, hopefully, establish that each mouse does indeed fully function as appropriate with its current drivers.

Overall, I believe that having two mice connected or otherwise swapping them back and forth is causing conflicts and problems due to some differences in the drivers and/or corresponding configurations.

I.e., not hot-swappable.

 

[Adanath88]

Fully work with only one mouse and its applicable drivers.

Then do the same with the other mouse.

Idea being that you will, hopefully, establish that each mouse does indeed fully function as appropriate with its current drivers.

Overall, I believe that having two mice connected or otherwise swapping them back and forth is causing conflicts and problems due to some differences in the drivers and/or corresponding configurations.

I.e., not hot-swappable.

I would like to do that, I just plugged in the RAT7 couse razer stopped working on its own before I was using 2 mouses!

But I cannot do that since if I use only razer naga hex, i cannot install anything since the mouse isn't working and the razer synapse doesn't install the driver its just software for configuration.

When I uninstall all mices, and restart plugging JUST THE RAZER, the mouse doesn't work.
You said: Idea being that you will, hopefully, establish that each mouse does indeed fully function as appropriate with its current drivers.
But that is not true, couse rat7, works well , naga hex doesn't move but can click, and works well on my laptop.

Even when i uninstall drivers and uninstall mices, and restart with razer in it, it wont work again!

So i dont know the next step?

 

[Ralston18]

Does the following link show your Naga Hex mouse?

https://www2.razer.com/ap-en/store/razer-naga-hex-v2

And knowing that the naga hex works on your laptop is good. Physically appears to be working correctly.

Compare the naga hex mouse driver versions installed on your pc to those installed on the laptop. Trusting that the pc and laptop have the same OS and version. Look at every driver detail listed via Device Manager.

Be sure to check version numbers for the mouse drivers.

Even if having two mice plugged in before, either simultaneously or swapping between them, once worked that is no an indication that doing so will continue to work in the future. May have just been some good fortune....

Then some update came along and the two mice can no longer co-exist with each other and/or the OS. Some conflict has been created and re-occurs whenever there is an attempt to switch between mice.

Not sure what else to suggest. Someone else may have additional suggestions and steps to offer.

 

[Adanath88]

Does the following link show your Naga Hex mouse?

https://www2.razer.com/ap-en/store/razer-naga-hex-v2

And knowing that the naga hex works on your laptop is good. Physically appears to be working correctly.

Compare the naga hex mouse driver versions installed on your pc to those installed on the laptop. Trusting that the pc and laptop have the same OS and version. Look at every driver detail listed via Device Manager.

Be sure to check version numbers for the mouse drivers.

Even if having two mice plugged in before, either simultaneously or swapping between them, once worked that is no an indication that doing so will continue to work in the future. May have just been some good fortune....

Then some update came along and the two mice can no longer co-exist with each other and/or the OS. Some conflict has been created and re-occurs whenever there is an attempt to switch between mice.

Not sure what else to suggest. Someone else may have additional suggestions and steps to offer.

Thank you for the time and solutions provided, but that is not my mouse, that is the version 2, i have the old one v1.
Anyway, I cannot compare the drivers as you suggested, because the OS is the same, but the version wont be the same since one is licensed, the other one is not (you all do it, dont judge me hehehe)

Anyhow, the drivers are the same, couse they are the generic ones installed when you plug the mouse in.

I never had 2 mouses plugged in, I plugged the second now when this happened.
And I didnt update windows at all couse it is not licenced and its not the updatable version of it.

 

[Rogue Leader]

Anyway, I cannot compare the drivers as you suggested, because the OS is the same, but the version wont be the same since one is licensed, the other one is not (you all do it, dont judge me hehehe)

No, we don't.

Try not stealing software maybe your mouse will work right. Thread closed.