[SOLVED] MSI GF63 THIN 9SCX stuttering in games.

[Hyikun]

Hello all, my MSI laptop is recently bought, (around 1 month old), and since the first day I noticed that this laptop came with a lot of performance issues that I had to fix after. The most prominent being that the System agent clock speed was capped at 800 Mhz instead of 1GHZ for some reason, which is what I changed it to after and it definitely improved my performance. However, when playing osu! or playing in an emulator, I've noticed that sometimes I receive stutters and lag spikes in the middle of the gameplay. I'm sure that the problem is general and not specifically related to these two apps mentioned before, and for the emulator, I already have virtualization enabled.

Getting to the main point, I read in another thread that there was a diagnostics tool called "HWINFO" which you let it run in the background as you are playing games and it will detect if there's anything wrong with your pc. I let it run in the background while playing osu and a few seconds later after I felt my first lag spike, I turned off osu and saved the log file, then I did the same thing with the emulator. The problem is that I have no idea how to read the numbers in the log files or detect if there's anything wrong from the info the log file provides. I would be grateful if somebody could help me with that or if they have a better way of checking what could be causing the stutters with my laptop.

Osu! log: https://cdn.discordapp.com/attachments/806034761813327913/808010788375363584/log.CSV

Emulator log: https://cdn.discordapp.com/attachments/806034761813327913/808077366977888276/log-emu.CSV


SPECS:
Product Name: MSI GF63 Thin 9SCX
OS: Microsoft Windows 10 Home 64-bit Ver.1909(OS build 18363.1316)
CPU: Intel(R) Core(TM) i5-9300H CPU Quad-Core @ 2.40GHz
Ram/Memory: 1x8 gb (2666 MHz DDR4 )
HDD: 1 x 256 GB M.2 NVMe PCIe
GPU: NVIDIA GeForce GTX 1650 with Max-Q Design

 

[Hyikun]

Hello all, my MSI laptop is recently bought, (around 1 month old), and since the first day I noticed that this laptop came with a lot of performance issues that I had to fix after. The most prominent being that the System agent clock speed was capped at 800 Mhz instead of 1GHZ for some reason, which is what I changed it to after and it definitely improved my performance. However, when playing osu! or playing in an emulator, I've noticed that sometimes I receive stutters and lag spikes in the middle of the gameplay. I'm sure that the problem is general and not specifically related to these two apps mentioned before, and for the emulator, I already have virtualization enabled.

Getting to the main point, I read in another thread that there was a diagnostics tool called "HWINFO" which you let it run in the background as you are playing games and it will detect if there's anything wrong with your pc. I let it run in the background while playing osu and a few seconds later after I felt my first lag spike, I turned off osu and saved the log file, then I did the same thing with the emulator. The problem is that I have no idea how to read the numbers in the log files or detect if there's anything wrong from the info the log file provides. I would be grateful if somebody could help me with that or if they have a better way of checking what could be causing the stutters with my laptop.

Osu! log: https://cdn.discordapp.com/attachments/806034761813327913/808010788375363584/log.CSV

Emulator log: https://cdn.discordapp.com/attachments/806034761813327913/808077366977888276/log-emu.CSV


SPECS:
Product Name: MSI GF63 Thin 9SCX
OS: Microsoft Windows 10 Home 64-bit Ver.1909(OS build 18363.1316)
CPU: Intel(R) Core(TM) i5-9300H CPU Quad-Core @ 2.40GHz
Ram/Memory: 1x8 gb (2666 MHz DDR4 )
HDD: 1 x 256 GB M.2 NVMe PCIe
GPU: NVIDIA GeForce GTX 1650 with Max-Q Design

 

[ZeroDollarBudget]

For whatever reason I can't get your links to open so I'll do this blind... 90-95% of performance issues is due to thermal throttling (in laptops). There could also be other contributing factors like the single stick of ram, could be driver issues, or it may be too strenuous on the machine. When you open osu! or the emulator, bring up task manager and see if it's spiking anything like high cpu/gpu/ram or disk. If you see something utilizing near 100% that may help narrow down the cause.

Alternatively, using hwmonitor or even openhardware monitor will let you see approximate temps, helping to narrow down if its your gpu thermal throttling or your cpu.

If you could try any of that and update us that's the simplest troubleshooting I would recommend to start that doesn't involve command prompt and all sorts of other trickery and frustration.

 

[Hyikun]

I don't know why the link above didn't work, here are the new ones:
https://file.io/QvhjWWV1WVzA (log for osu!)
https://file.io/r6NjYRsN7RNl (log for emu)

in case above doesn't work:
https://www.mediafire.com/file/avjf2l2v1xex6cl/log.CSV/file
https://www.mediafire.com/file/3otcux6x59fyhbu/log-emu.CSV/file

Nothing ever sparks to 100% in my task manager when using an app or opening one. As for the throttling, I actually use an app called "ThrottleStop" for undervolting my cpu, because before it was reaching temps as high as 69 (celsius), but with the undervolting it doesn't go above 50 on continuous gaming. Here is a picture of my throttlestop settings:

https://imgur.com/a/NpEEpRb

View: https://imgur.com/a/NpEEpRb


Offset values for both my CPU cache and CPU core at the same. (Click the imgur link to see the rest of the images for throttlestop)

 

[ZeroDollarBudget]

Then in that case, It is most likely a driver issue. I'd suggest using DDU (display driver uninstaller) and start from scratch... if display drivers don't fix it try updating windows and all your drivers along with it.

 

[Hyikun]

What drivers am I supposed to reinstall?

 

[ZeroDollarBudget]

What drivers am I supposed to reinstall?

Display drivers, for the GPU and if possible windows. Or your chipset if they are available. Otherwise a fresh install of windows may fix things.

 

[Hyikun]

Display drivers, for the GPU and if possible windows. Or your chipset if they are available. Otherwise a fresh install of windows may fix things.

I will try re-installing the display drivers from scratch, however, I personally think its something related to the CPU, because in my benchmark test I actually get below average expectations performance for my CPU in comparison to other users, and for some reason it says that windows throttles the CPU to 99% even when I have it set to 100%, however, I might be wrong about it being the CPU.

Did you not find anything weird in the logs?