MSI Ghost Pro - GTX 970M Not Being Detected

[mikejtranter]

MSI Forumn

Hello,

I have had a MSI GS60 Ghost Pro-064 laptop for a couple of years. It has always had major problems with drivers and things not working. Most importantly, the computer cannot detect the Nvidia GTX 970M graphics card. It does not show up in device manager, even when I select 'show hidden devices'. It doesn't seem to recognize it at all.

I have tried many things to fix it:
- Reinstalling all drivers and the BIOS from the MSI website.
- Running Nvidia Utilities and driver software (GeForce Experience etc)
- Completely wiping the computer with a fresh windows 8.1 install (once with internet connection and windows update allowed, once with internet off) as well as a clean windows 10 install.
- Taking it to computer repair people
- Running driver software (Iobit driver booster)

I have also followed all of the instructions on the following thread (along with many others): https://forum-en.msi.com/index.php?topic=283081.msg1603845#msg1603845 and http://www.tomshardware.com/answers/id-2485239/gtx-970-detected-windows-card-put.html

None of this worked. Every time I go to run the NVidia Driver I get "the graphics driver could not find compatible graphics hardware" message. System Info from MSI Help Desk is attached.

Does anyone have any suggestions?

Any help would be appreciated,
Cheers

------------------
System Information
------------------
Serial Number:
Product Name:
OS: Microsoft Windows 8.1 64-bit(OS build 9600.18730.amd64fre.winblue_ltsb.170613-0600)
Windows Product Key: 6F243
HDI Build: non-OEM
BIOS Version: E16H5IMS.111
BIOS Release Date: 2016/02/22
EC Version: N/A
CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz
Memory: 16 GB @ 800 MHz
- 8192 MB, -1600, 0420 AM1L16BC8R2-B1QS
- 8192 MB, -1600, 0420 AM1L16BC8R2-B1QS
Graphics: Intel(R) HD Graphics 4600, 1024 MB
VBIOS Version: N/A
Drive: HDD, Seagate Expansion , 1863.02 GB
Drive: HDD, HGST HTS721010A9E630, 931.51 GB
Drive: SSD, KINGSTON SM2280S3G2240G, 223.57 GB
Network: Killer E2200 Gigabit Ethernet Controller
Network: Bluetooth Device (Personal Area Network)
Network: Killer Wireless-n/a/ac 1525 Wireless Network Adapter

 

[Gingerbread]

I've had a similar problem (many times) with my Y570. It just doesn't see the dedicated GPU so you can't install drivers whatsoever. What I do when that happens is:
I turn off the laptop.
I remove the battery and unplug the power cable.
Hold the power button down for 15 seconds (with no battery and no power).
Press the button 15 times (not really needed but I do it all the time).

After that my GPU pops back on.