I once owned an MSi product, a flagship-level motherboard called the MSi K9A2 Platinum:
It died three months after the one-year warranty expired. I reached out to MSi to see if they could do anything for me. I told them that I realised the warranty was up and I wasn't asking for a replacement but I asked if they could do anything for me, like a discount on a replacement or something. After all, this was their
flagship AMD board and I hadn't done any overclocking and only had two HD 4870 1GB cards in crossfire instead of the four that the board purportedly supported. I thought that MSi would be embarrassed that one of their flagship boards failed just after the warranty expired. MSi "customer service" essentially told me to go pound sand. If they were at least polite about it, I would've understood, but they weren't.
I worked at Tiger Direct at the time and not only did I never buy another MSi product, I never recommended one to any of my customers. I cost MSi tens of thousands of dollars in business because instead of MSi motherboards, I sold ASRock, ASUS, Gigabyte, EVGA or XFX. I also stopped selling their cards with BFG, Diamond, EVGA, HIS, Powercolor, Sparkle and XFX being the brands I sold the most (for some reason, Tiger Direct never had Sapphire).
I will
never buy another MSi product and they only make it easier by producing crap like the Pro B650M-P.