MSI R9 390 driver issues

[thoffman]

So about a couple weeks ago, my graphics card has been running into issues with games crashing once I join in them.
It says:
"A fatal error occurred in the graphics driver.

Code:38
Result:'Device removed, Reason:
DXGI_Error_Device_Hung:Graphics device stopped responding.
There might be an infinite loop in a GPU Program.'

I have tried new drivers, but that will just crash my game, but when I try old drivers it lags my game using up 100% of my CPU.

If anyone could help that would be awesome, thank you

 

[brispuss]

Try this -

Download DDU and install.

Uninstall current video drivers.

Boot into Safe Mode.

Run DDU (and select AMD drivers; this should normally be selected automatically by DDU, but in case it doesn't select AMD drivers) to uninstall video drivers.

Computer should now reboot, and should reboot into Normal Mode. If it doesn't reboot into Normal Mode (boots again into Safe Mode) then set system to reboot back to Normal Mode and reboot.

Install latest video card drivers and reboot as required.

Done.

In the event there are still problems, do the above full procedure again only this time try an earlier version of the video drivers.

 

[thoffman]

I will give that a shot thank you

 

[thoffman]

yeah i tried this and still having issues new and old drivers. i might just go and buy a new GPU

 

[brispuss]

Before getting a new video/graphics card, try -

Remove and re-seat the card firmy

If still having problems then if possible test the card in another computer and/or try another card (borrow one if necessary from friend, neighbor etc) to verify that the original card is faulty

If original card is NOT faulty, then run the following command under an elevated command box (run under administrator privilege) - SFC /scannow. This will check system for faulty files and replace/repair them as necessary.

If original card IS faulty, then get another video/graphics card.

 

[thoffman]

what happens if it isnt the card?

 

[brispuss]

Then there might be some other hardware/software fault.

If the card isn't faulty, then run SFC /scannow to check for and (attempt to) repair any system files.

 

[thoffman]

ok sorry for the latter response just a little bit busy.