Question MSI vega 56 OC freeze, BSOD, LiveKernelEvent 141

[wall-eee]

I purchased the card back in March, i have been having endless crashes
during the time i have also upgraded RAM, SSD and PSU

RAM: Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory
Storage: ADATA - XPG SX8200 Pro 512 GB M.2-2280 Solid State Drive

I have tried the swapping RAM on another known working well PC, swapped RAM, mine was crashing, freeze, the other been running fine for 2 months
My original coolermaster PSU 600W 80+ was swapped to Power Supply: Corsair - RMx 750 W 80+ Gold Certified Fully Modular ATX Power Supply, as minimum requirement was 650W.

Games i play, PUBG and ark survival, it freeze like it took a screenshot, the only thing i could do is turn off by pressing the power button, or the screen will go black, and GPU fan at 100% straight after.
AMD driver i have tried all this year driver, plus 18.5.1, all with same result. I had BSOD like thread stuck in device. I ran DDU between all driver installation

The card was sent back last month, RMA was accepted and "repaired". Card returned, first day playing rainbow six, freeze after few hours using it, checking reliability monitor, no error message apart from windows was shut down unexpectedly or something. Next day, was playing ark survival, screen went black, fan immediately goes to 100%, checking event log, nothing was around the crash time, but was given a livekernel event, info below:

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff988d5ec9f460
Parameter 2: fffff80134680714
Parameter 3: 0
Parameter 4: 4
OS version: 10_0_17763
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 2057

Extra information about the problem
Bucket ID: BAD_DUMPFILE

Yesterday I was playing ark survival, freeze, had to power off and on again, after return, message show radeon back to default setting, card was previously undervolt, however first 2 crashes, card was on default profile. PC was not OC apart from XMP profile was set to ddr4-3000, I have also tried set to default memory profile, crashes still happen.

Things have tried already:
running 2 separate PCIE cable - crashes
undervolt - crashes
default setting on GPU - crashes
update driver under device manager - Crashes
swapping RAM - crashes


However during the period the card was sent back, I plugged in the old Nvidia 750Ti, I was still having livekernelevent 141, i tried 2 different PCIE slot in the PC, both experience same problem. PC ran ok with onboard graphic, using Geforce now to play game without any issues. Once i plug the 750Ti onto the original PC i took it off, it was running fine

full pc spec
CPU: Intel - Core i5-6500 3.2 GHz Quad-Core Processor with intel stock cooler
Bios Version 3805
Motherboard: Asus - Z170-P ATX LGA1151 Motherboard
Memory: Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory
Storage: Crucial - MX500 250 GB 2.5" Solid State Drive
Storage: ADATA - XPG SX8200 Pro 512 GB M.2-2280 Solid State Drive
Storage: 1TB 7200RPM, cannot rememeber which brand at the moment
Power Supply: Corsair - RMx 750 W 80+ Gold Certified Fully Modular ATX Power Supply
Operating System: Microsoft - Windows 10 Home
Keyboard: Razer - Ornata Chroma Wired Gaming Keyboard (£78.41 @ Amazon UK)
Mouse: Logitech - G402 Wired Optical Mouse (£29.99 @ Amazon UK)
OC: XMP ( tried to run with default profile, still freeze, crashes)
PSU: +12V 62.5A 750W

 

[-Fran-]

More basics: power delivery to the card is done with the exclusive cables, right? The 6/8pin connector from the PSU and no adapters, right?

Cheers!

 

[wall-eee]

Using the cable came form the PSU, 6+2 , no adapters, tried to use 2 different cable, but still crashes.

 

[-Fran-]

Wait, the card comes with a single 8 pin power connector?

The Vega siblings always come with either and 8 and a 6 or dual 8 pin connectors.

Cheers!

 

[wall-eee]

dual 8 pins, my bad, 2 x 6+2 cable, i have tried to feed the PSU with two separate cable, so not split

 

[-Fran-]

Ok, so that means you're using different cables from the PSU to the card. There's a dedicated power cable (usually red) that comes from the PSU. Keep that one connected. Some PSUs with over 700W power come with a second "exclusive" GPU power cable (also red). If you're using that cable from your PSU, swap it for one of the 4pin moles ones for HDDs (fat molex; non-sATA power one) with an adapter if there's one not being used by you hanging around.

I'm almost certain there's a power quirk for the card, so I'm trying to think of ways for the card to get the juice it wants with no problems.

Cheers!

 

[wall-eee]

RM750x is my PSU,

it is plugged in 6+2PCI-E & 4+4 CPU section

 

[-Fran-]

Oh, you're using the Motherboard 8 pin? That's a really bad idea. Use that to deliver the extra power to the CPU instead.

Try what I told you and leave the 4+4 pin connected to the motherboard only. Take the power from a secondary cable from the other power cables lying around.

We're getting closer to finding you a solution, so that's good.

Cheers!

 

[wall-eee]

Double checked the cable, definitely plugged in at correct place

 

[-Fran-]

What do you mean by "correct place", though? Did I read your comment wrong before and assumed you had the 4+4 pin connector attached to the GPU instead of the Motherboard?

Cheers!

 

[wall-eee]

4+4 is to motherboard for cpu and 6+2 for gpu

 

[-Fran-]

And you don't have a secondary power cable attached to the GPU??

If you don't, then you need to connect it right away. If you already do, where is the second cable coming from (as in, which of the PSU cables are you using)?

Cheers!

 

[wall-eee]

tried both method, all cable used comes with the PSU
1 cable (6+2) with splitter or 2 6+2 cable

 

[-Fran-]

Ok, use 2 separate cables. Do you have a "4pin molex to 8pin" adapter, by any chance?

Something like this: https://www.ebay.com.au/itm/4-pin-M...raphic-Card-Power-Adapter-Cable-/321457836427

Cheers!

 

[wall-eee]

I tried 2 separate cables, same result.
No i do not have 4 pin molex to 8 pin

 

[-Fran-]

The card didn't come with one? That's odd... They usually bundle one.

Is there a way for you to get one? Well, or something similar to it.

Cheers!