[SOLVED] Multiple Stop Errors and BSOD over last two weeks ?

[Steven Mal]

I'm using a Sager NP8378F2-S (CLEVO PB71DF2-G) with Windows 10 that I bought from XOTICPC.com in February 2021. Over the last two weeks I've received multiple Stop Errors and BSOD, forcing my computer to restart. The messages are

"SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"
"KMODE_EXCEPTION_NOT_HANDLED"
"SYSTEM_SERVICE_EXCEPTION"
"DPC_WATCHDOG_VIOLATION"

Unfortunately, the only changes I remember recently making to my computer are installing Zoom and Malwarebytes, both which I have uninstalled. XOTICPC support suspects hardware failure and they're asking me to mail the laptop back to them for repairs. I'd like to try to solve the issue before sending it to them. Thank you for any help.

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210216181847.000000-300
Processor: Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, Intel64 Family 6 Model 165 Stepping 2, CPU Count: 16
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 2070 Super
Hard Drives: C: 1862 GB (1165 GB Free); D: 931 GB (671 GB Free);
Motherboard: Notebook PB50_70DFx,DDx, ver Not Applicable, s/n Not Applicable
System: INSYDE Corp., ver MIDERN - 0, s/n Not Applicable
Antivirus: Windows Defender, Disabled

 

[Phillip Corcoran]

As it's nearly new and the manufacturer suspects hardware failure, you are strongly advised to return it under warranty rather than trying to fix it yourself.
Make use of the warranty, that's what it's for. Don't let them off the hook.

 

[Colif]

Could be the CPU so returning it when the maker suspects its hardware is the best idea. I would accept that offer.

 

[Steven Mal]

Thank you. I will send the repair request form. I've never seen these errors and thought it might be a simple fix but it looks like it will not be easy. I'll let them handle it.