My acer laptop just keeps reloading the acer screen

[Stephanieh1987]

I have a acer aspire E 15 start ES1-512-C5YW and it just keeps turning off and going to the acer screen over and over and I haven't a clue won't to do

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in resolving that issue.
- Do a hard reset, remove the battery and AC adapter then press and hold the power button for 20 seconds. Plug just the AC adapter first, power it on and see if it gets pass the Acer splash screen and loads to your desktop screen.
- If it still gets stuck on the Acer screen try and load BIOS and see if your HDD is being detected.
- Next is to try and reseat the RAM, remove them for couple of seconds then put it back in and see if it will load your desktop screen normally.
- If that doesn't work do remove the HDD and see if it will get's stuck on the splash screen.
- Lastly, do contact Acer support for a repair if it's still under the factory warrany.