Question My banking website won't open ?

[Ramesh161]

Hi,

I am a US Citizen currently living in India.
I need expert help from people living in India.
I have a Bank account with a bank named " associatedbank.com " for over 30 years.
For last 3 weeks I am not able to open this website from India & thus cannot Log In my account & do any transactions. It seems that they have changed the interface of website or more. Before that 3 weeks ago I had no problem opening & logging.
I talked to 3 different supervisors at the bank including the top " AVP, Senior Supervisor-Customer Care Center "
She & I did troubleshooting the Chrome Browser & also tried using Microsoft Edge browser. for over an hour a week ago but still I could not open the website.
So she said she will get back to me & then she emailed me a message that reads " After reviewing the logs and discussing with the others on the team, there is nothing blocking your ability to use our site. " Then suggesting to update Chome & if that does not work then use a different device.
I am able open all other Major bank websites in that area as well as tens of other websites in US on a daily basis.
I am 75 years old & my livelihood depends on remitting money from that bank to a bank in India.
My humble request is :
(1) Is anyone in India able to just open that website using latest version of Chrome or any other browser ?
(2) What happens when you try to open that website & kindly post the message you get if website doesn't open & your expert suggestion ?
(3) If it does not violate forum rules, could you please state the city & State from which in India did you try to open that website so that I can tell the bank if anyone in India is able to open the website ?

Without access to the website I cannot put food on my table, buy any medicines or see a doctor, pay the bills etc etc.
Basically I cannot survive.

So please help. I will be very grateful.
Ramesh

 

[Aeacus]

(1) Is anyone in India able to just open that website using latest version of Chrome or any other browser ?

I'm not located in India, instead EU (Estonia), but i can't open that bank's website either. Tried both my Firefox and Chrome.

(2) What happens when you try to open that website & kindly post the message you get if website doesn't open & your expert suggestion ?

I get this:

As it says on the tin, website is Geo Blocked. Meaning any connection outside of allowed countries are blocked (Asia - India, Europe - Estonia).

So please help.

Workaround that should work: VPN.

With VPN, you can spoof the target website to see that you are in USA, while in actuality, you are somewhere else.

 

[cruisetung]

Download and install Opera browser, which has built-in VPN.

I turned on the VPN feature and choose America server, and was able to visit the website without problem.

 

[ubuysa]

My VPN gives me an address in France yet I can open that bank website OK....

 

[Nigel Spike]

From Sweden, without VPN, I can open the site with Brave, Comodo Dragon, Comodo IceDragon and with Edge.
[Edit] I use Windows 10 [/edit]

 

[Ralston18]

US location, Microsoft Edge - website quickly opened.

This:

"I am able open all other Major bank websites in that area as well as tens of other websites in US on a daily basis."

Why are you doing that?

 

[Ramesh161]

US location, Microsoft Edge - website quickly opened.

This:

"I am able open all other Major bank websites in that area as well as tens of other websites in US on a daily basis."

Why are you doing that?

I am in India & I am saying that I am not able to open it in India & that is why I specifically asked that does anyone in India is able to open it to make sure that it is not just me who is not able to open it for over a week.

As

Aeacus mentioned above, even he could not open it in Estonia.​

​

Second, I should have phrased it better. I didn't mean I am visiting other banks sites everyday but only tried once to make sure that it is not a problem with other banks too in that area..
And yes, I do visit other websites everyday just like everyone else does.

I hope I cleared up your question & if not please let me know.

By the way, I love this forum & am grateful to all the people that have taken time to answer my questions.

Sorry for any confusion that I may have caused.

 

[COLGeek]

As noted by others, a VPN that provides a US IP address may work. Companies/providers are getting more and more savvy about VPNs and blocking some of them, for obvious security reasons.

Contacting the bank to establish a standing order for transferring funds may be your long term solution.