My Blue Ray/ DVD player (HT-J5500w) won't play Blu-rays.

[Linda-101]

My Blue Ray/ DVD player (HT-J5500w) no longer plays Blu-ray movies....not even ones we've previously watched. When the disc is placed in the player, it does the swirling "Loading" thing, then says "can't load, check your disc". It's only around 2 years old. How can we fix this problem?

 

[ss202sl]

What OS? What media software

 

[Linda-101]

What OS? What media software

My Samsung Blu-ray is connected to my TV...I'm not having a computer problem. The problem is definitely in the Blu-ray player. It has worked for around 2 years, now only a DVD will play in it. I read somewhere that Samsung blu-ray players may need an update, but if that were the case, wouldn't Blu-ray movies that I have already watched still work? I'm so confused..

 

[hang-the-9]

If no BlueRay disks work, it could simply be bad. You can try cleaning the laser assembly with a cotton swab, maybe it's dirty.