Question My cat6a cable is stuck at 1000mbps

[Hopsfy]

I just replaced my cat 5e cable with a cat6a cable. I am paying for 3gbps down but my windows wont set my link speed higher than 1000mbps. I tried a second cable and same results. I restarted my PC and the Router/Modem combo and nothing is changing. I also do not see any driver updates on device manager. Did I do something wrong?

 

[Hopsfy]

I went into network settings in windows 11 and changed my speed to 2.5gbps full duplex and restarted pc and no change. Still capped at 1000mbps.

 

[kanewolf]

I just replaced my cat 5e cable with a cat6a cable. I am paying for 3gbps down but my windows wont set my link speed higher than 1000mbps. I tried a second cable and same results. I restarted my PC and the Router/Modem combo and nothing is changing. I also do not see any driver updates on device manager. Did I do something wrong?

What network hardware do you have? Without specific network hardware that supports 10GE you will get 1GE. Changing the cable is the least significant hardware.

 

[Hopsfy]

What network hardware do you have? Without specific network hardware that supports 10GE you will get 1GE. Changing the cable is the least significant hardware.

https://www.amazon.com/Surfboard-TG3452-DOCSIS-Gateway-802-11ac/dp/B08BCBVCZM is the router my ISP provided me.

 

[bignastyid]

https://www.amazon.com/Surfboard-TG3452-DOCSIS-Gateway-802-11ac/dp/B08BCBVCZM is the router my ISP provided me.

The network ports are 10/100/1000 so 1000 is the best you'll get with that modem/router.

 

[kanewolf]

The network ports are 10/100/1000 so 1000 is the best you'll get with that modem/router.

You need ports on your network hardware and on your PC that support greater than 1GE. 2.5GE is becoming common on NEW motherboards. Otherwise 1GE is your limit.

 

[SkyNetRising]

Did I do something wrong?

If you're using integrated ethernet controller, then what model motherboard do you have?
If you're using discrete ethernet controller, then what is model name of it?
Ethernet controller has to support speeds higher than 1gbit.

Anyway - we have already concluded, your modem/router doesn't support speeds higher than 1gbit.
So modem/router has to be changed and probably also a new ethernet card is necessary.

 

[Hopsfy]

The network ports are 10/100/1000 so 1000 is the best you'll get with that modem/router.

Thank you so much!
Called my ISP and turns out due to a "clerical error" they gave me the wrong router! I got my new one and I am at 2.5gbps now!

 

[kanewolf]

Thank you so much!
Called my ISP and turns out due to a "clerical error" they gave me the wrong router! I got my new one and I am at 2.5gbps now!

What motherboard do you have? Does it ALSO have 2.5Gb ethernet port? If not, then you will also need an aftermarket ethernet card.