- Dec 14, 2020
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- 1,510
Hi everyone, To put it in a short way, recently I had to format my hard drive and install a new windows on it (for reasons that I will detail below), but unfortunately since then I cannot install any gpu drivers, neither for my external GPU (an amd rx 580) nor for my internal GPU (an intell one), because every time I try to install the drivers, my display loses connection and turns dark, as if it were not connected to anything, and the only way to recover from this issue is to start the windows on safe mode and uninstall the previously installed gpu drivers, because if I don’t do this, as soon as I turn my computer on and the windows logo disappear, my screen will turn dark.
Unfortunately without installing the drivers my resolution is capped at 800x600 and there are some weird things happening also, as in, my gpu only appears on the device manager list when I start the windows on safe mode, because if I start my computer on the "normal mode", my gpu will not appear on the device manager list, and the only gpu that appears on the "normal mode" is named "microsoft basic display driver".
I already tried upgrading my bios drivers (my board is an Asus H97m-e), as recommended in some forums I read, but as soon as my computer restarts it gets stuck on an "American Megatrends" screen.
Optional Text (its just me trying to explain why I installed a fresh windows): This issue started 2-3 day ago, after I updated my windows from the 20h1 version to the 20h2 version, after finishing the update I thought it went on successfully, since I was able to use the computer for a couple of hours, but after those couple of hours of use, I went to sleep and when I woke up my display was off (as if it were not connected to anything but my keyboard was responsive, since the caps lock light could turn on and off), and after various restarts my display would always turn off after the windows logo (as it happens now when I try to install gpu drivers), I tried to use the startup repair option on startup but unfortunately it also didn’t work, as it told me that the automatic repair couldn’t repair my pc and to check the following log file "C:\Windows\System32\Logfiles\Srt\SrtTrail.txt", when I did check the file it basically told me that it was unable to find out what was wrong. I also tried booting from safe mode but it was giving me an "critical process died", after not being able to find any solution the only thing I thought I could do was install a fresh windows, which is still giving me errors after trying to install any gpu driver.
Does anyone know the solution/ possible solutions for this issue, sorry for the long text and for the probable bad English, since it’s not my main language. Thanks in advance, and any help would be great.
Unfortunately without installing the drivers my resolution is capped at 800x600 and there are some weird things happening also, as in, my gpu only appears on the device manager list when I start the windows on safe mode, because if I start my computer on the "normal mode", my gpu will not appear on the device manager list, and the only gpu that appears on the "normal mode" is named "microsoft basic display driver".
I already tried upgrading my bios drivers (my board is an Asus H97m-e), as recommended in some forums I read, but as soon as my computer restarts it gets stuck on an "American Megatrends" screen.
Optional Text (its just me trying to explain why I installed a fresh windows): This issue started 2-3 day ago, after I updated my windows from the 20h1 version to the 20h2 version, after finishing the update I thought it went on successfully, since I was able to use the computer for a couple of hours, but after those couple of hours of use, I went to sleep and when I woke up my display was off (as if it were not connected to anything but my keyboard was responsive, since the caps lock light could turn on and off), and after various restarts my display would always turn off after the windows logo (as it happens now when I try to install gpu drivers), I tried to use the startup repair option on startup but unfortunately it also didn’t work, as it told me that the automatic repair couldn’t repair my pc and to check the following log file "C:\Windows\System32\Logfiles\Srt\SrtTrail.txt", when I did check the file it basically told me that it was unable to find out what was wrong. I also tried booting from safe mode but it was giving me an "critical process died", after not being able to find any solution the only thing I thought I could do was install a fresh windows, which is still giving me errors after trying to install any gpu driver.
Does anyone know the solution/ possible solutions for this issue, sorry for the long text and for the probable bad English, since it’s not my main language. Thanks in advance, and any help would be great.
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