[SOLVED] My computer freezes after each boot.

[Atomega]

Hello,

My pc keeps freezing often after booting up. I have already reformatted it twice, updated all the drivers and bios. During this freeze, I can move my mouse and click on my windows taskbar or the start menu but nothing happens. When I try to access my task manager, it opens but then freezes too.

My config :

• Ryzen 7 3800X
• Asus ROG Strix 570-E Gaming
• Corsair Vengeance LPX (4x8GB) DDR4 3200MHz C16
• Gigabyte GeForce GTX 1070 WINDFORCE OC
• Crucial MX300 525GB (for OS)
• Seagate BarraCuda, 2Tb (for data storage)
• Corsair CS650 80PLUS Gold

Edit :

View: https://youtu.be/GUJRZEx1aa8
short video,"how it's freezing".

 

[rgd1101]

test without the hdd?
check cpu/gpu temp?
malware scan the system?

 

[Atomega]

test without the hdd?
check cpu/gpu temp?
malware scan the system?

Malware detector done (none detected) and temperatures are normal, I will test without the HDD now

 

[rgd1101]

how full is the ssd?

 

[Atomega]

test without the hdd?
check cpu/gpu temp?
malware scan the system?

Malware detector done (none detected) and temperatures are normal, I will test without the HDD now

I just tried without hdd, nothing changes

 

[Atomega]

how full is the ssd?

328GB free on 487GB, I reinstalled windows so I just added some games and ide for my studies.

 

[rgd1101]

what the bios version?
windows 10? latest update?

 

[Atomega]

what the bios version?
windows 10? latest update?

For bios : Version 4021
My last windows check update was yesterday but i didn't see anything. BUT now i just checked and i have like 5 windows update so i will to update it

 

[Atomega]

Ok, its look fine, for the moment, so i hope its solved

 

[rcald2000]

Hello Atomega. I suspect that your storage may be the culprit. Please update your Crucial MX300's firmware with the Crucial storage executive software suite, and re-test:

https://www.crucial.com/support/storage-executive

And if that doesn't work, then try installing on a different mfg. / model of SSD.

 

[Atomega]

Ok said nothing, keep freezing

 

[Atomega]

Hello Atomega. I suspect that your storage may be the culprit. Please update your Crucial MX300's firmware with the Crucial storage executive software suite, and re-test:

https://www.crucial.com/support/storage-executive

And if that doesn't work, then try installing on a different mfg. / model of SSD.

I'll check it

 

[Atomega]

Hello Atomega. I suspect that your storage may be the culprit. Please update your Crucial MX300's firmware with the Crucial storage executive software suite, and re-test:

https://www.crucial.com/support/storage-executive

And if that doesn't work, then try installing on a different mfg. / model of SSD.

I just updated my firmware and nothing change, i don't have other ssd right now. I'll test this way later

 

[rgd1101]

after your windows install. did you install anything utility? like for rgb? asus tool?

 

[Atomega]

after your windows install. did you install anything utility? like for rgb? asus tool?

Yep, i downloaded Crate Armoury for fan and drivers update, i dont really use rgb's

 

[rcald2000]

Understood. Assuming that a firmware update was actually applied, it's possible that Windows would have to be installed afterwards, not before, to fix the issue. Regardless, I still suspect your SSD. Question: You're doing a fresh Windows install using the official Microsoft EXE (tool) installing from a USB flash drive, right? Not cloning another drive or an ISO, right?

Google query: crucial mx300 freezing
https://www.google.com/search?q=crucial+mx300+freezing

In addition to updating this forum thread, you may also consider reaching out to Crucial support to inquire if they're familiar with this issue. I suspect that they might be: https://www.crucial.com/support/contact

This posting involves MX300 + Acronis cloning, but one of the actions "Disabled Write Caching" might be worth your investigating.
https://notsealed.com/crucial-mx300-ssd-freezing-after-cloning-fix.html

 

[Atomega]

Understood. Assuming that a firmware update was actually applied, it's possible that Windows would have to be installed afterwards, not before, to fix the issue. Regardless, I still suspect your SSD. Question: You're doing a fresh Windows install using the official Microsoft EXE (tool) installing from a USB flash drive, right? Not cloning another drive or an ISO, right?

Google query: crucial mx300 freezing
https://www.google.com/search?q=crucial+mx300+freezing

In addition to updating this forum thread, you may also consider reaching out to Crucial support to inquire if they're familiar with this issue. I suspect that they might be: https://www.crucial.com/support/contact

This posting involves MX300 + Acronis cloning, but one of the actions "Disabled Write Caching" might be worth your investigating.
https://notsealed.com/crucial-mx300-ssd-freezing-after-cloning-fix.html

Awnser: yep, i have used a USB with the official microsoft tool. I formatted all my disks before reinstalling windows.
And for the i disabled write caching and nothing change.
Do you suggest to reinstall windows with the good firmware update ? or maybe buy a new SSD?

 

[rcald2000]

I'd reach out to Crucial first via the chat option to see if they have any ideas. Reinstalling Windows would be the free option, so I'd go with that afterwards. Purchasing a SSD is an option that I would personally choose as a troubleshooting step, but to be clear, I don't know what's causing your problem. My guess is that it's your storage, but I could certainly be wrong. How would you feel if you purchased a new SSD and the problem persisted? That is indeed a possibility, so it would be ideal if you could locate another storage drive to test, before investing more money.

 

[Atomega]

I'd reach out to Crucial first via the chat option to see if they have any ideas. Reinstalling Windows would be the free option, so I'd go with that afterwards. Purchasing a SSD is an option that I would personally choose as a troubleshooting step, but to be clear, I don't know what's causing your problem. My guess is that it's your storage, but I could certainly be wrong. How would you feel if you purchased a new SSD and the problem persisted? That is indeed a possibility, so it would be ideal if you could locate another storage drive to test, before investing more money.

Ok, i'll ask to friends if they have ssd to help me and i put a video in my first message to show how its look when it freeze.
Basicly, this SSD work well, i bought it years ago

 

[Atomega]

The support told me to do this, I'll tell you how it goes tomorrow
https://www.crucial.com/support/articles-faq-ssd/ssd-used-to-be-faster-but-has-slowed-down

 

[Atomega]

Ok, the previous solution didn't work but the support told me to format my SSD and then fresh windows installation, let's see if it's work

 

[Atomega]

I think it's solved :
I formatted my HDD in NTFS, install windows on it. Then I deleted all partitions in my SSD and after that i formatted it in NTFS completely. Finally, i reinstall windows on my SSD and atm it's working.

Thx to Crucial Support and rcald2000