Question My Computer Keeps Crashing

Mar 28, 2020
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I am not too good with computers but I've had this computer for around 5 years. It is a desktop. My son replaced the graphics card and power supply that originally came with the computer around 4 years ago. Everything else is original to it when I purchased it. Every time it crashes, it shows a blue screen with ": )" and it will go from 0% to 100% then restart, or just restart entirely without going to that screen, or go from 0% to 100% and just stays there forever. I tried factory resetting the computer and still the problem remains unsolved.



The parts of the computer are as follows:

OS Name: Microsoft Windows Home

System Manufacturer: Gigabyte Technology

Processor: AMD FX(tm)-4300 Quad-Core Processor, 3800 Mhz, 2 Core(s), 4 Logical Proce...

Graphics Card: AMD Radeon RX 470

RAM: 8.00 GB

Images of more specific details:
https://live.staticflickr.com/65535/49714195216_4deed8fd3f_m.jpg
https://live.staticflickr.com/65535/49713653363_4d5288720a_m.jpg
https://live.staticflickr.com/65535/49714195266_420862a95c_m.jpg
https://live.staticflickr.com/65535/49714509222_73f7710dbf_m.jpg
https://live.staticflickr.com/65535/49714509227_efb55d6d9f_m.jpg
https://live.staticflickr.com/65535/49714195216_4deed8fd3f_m.jpg


Please help, this is the only computer my wife and I own.
 
Last edited:
Mar 28, 2020
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What is the make/model of your power supply (PSU)?
My power supply is an Evga Supernova NEX650G.
I used WindDbg to help find the issue this is what popped up.
FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_CACHE

Do you know what this could mean?
 
I suggest you post:

Motherboard model number
Motherboard BIOS Version number
Mother board revision number if more than one (printed on corner of motherboard)
Memory brand and model number
Memory BIOS readings
  1. memory clock speed
  2. memory timings
  3. DRAM voltage
Memory timings are commonly written as four numbers separated with dashes, e.g. 7-8-8-24


Motherboard CMOS batteries can be replaced at 5 years for normal maintenance.
 
Mar 28, 2020
9
0
10
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I suggest you post:

Motherboard model number
Motherboard BIOS Version number
Mother board revision number if more than one (printed on corner of motherboard)
Memory brand and model number
Memory BIOS readings
  1. memory clock speed
  2. memory timings
  3. DRAM voltage
Memory timings are commonly written as four numbers separated with dashes, e.g. 7-8-8-24


Motherboard CMOS batteries can be replaced at 5 years for normal maintenance.
Where do I find that?
 
Mar 28, 2020
9
0
10
0
I suggest you post:

Motherboard model number
Motherboard BIOS Version number
Mother board revision number if more than one (printed on corner of motherboard)
Memory brand and model number
Memory BIOS readings
  1. memory clock speed
  2. memory timings
  3. DRAM voltage
Memory timings are commonly written as four numbers separated with dashes, e.g. 7-8-8-24


Motherboard CMOS batteries can be replaced at 5 years for normal maintenance.
Okay I used I used the download that COLGeek recommended and this is what it said:
https://live.staticflickr.com/65535/49714195216_4deed8fd3f_m.jpg
https://live.staticflickr.com/65535/49713653363_4d5288720a_m.jpg
https://live.staticflickr.com/65535/49714195266_420862a95c_m.jpg
https://live.staticflickr.com/65535/49714509222_73f7710dbf_m.jpg
https://live.staticflickr.com/65535/49714509227_efb55d6d9f_m.jpg
https://live.staticflickr.com/65535/49714195216_4deed8fd3f_m.jpg
 

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