My computer keeps rebooting and not letting me get to safe mode

[Keywest2014]

I have an hp which over the past week I installed norton 360. It had found a number of viruses and got rid of all except for one, boot.cidox. The computer was shut down but now won't start up all the way. It makes it to the HP screen then goes black and just keeps recycling. It won't even do a system recovery with F11. It just keeps recycling. What are my options? Does anyone know?

 

[Snow Fox]

Can you get to the bios?

 

[Keywest2014]

I can and it will load up right after I press f10

 

[Snow Fox]

If you can, then try switching the boot device order so that your cd drive, or another drive if you have others installed, has boot priority. Then, you will probably have the easiest results if you just boot windows install from the disc drive, and do a fresh install... If you have data you want to get, try hooking your drive up to another computer, or in an external enclosure, and then removing the data off it without initiating the operating system in it or booting from it.


I don't know specifically what is wrong, but it sounds like it's software related, and the OS sounds in pretty bad shape... A fresh clean install is probably your safest bet.

 

[Snow Fox]

Alternatively you can start with just a system repair, see if that works... You can download windows from ms for the boot disc I think, and hopefully you have your key handy. Otherwise you would need to get into the os to get it I think....

I'd still just do a fresh install though. It's always a good fallback, albeit a headache, to get your pc back in tip top shape... Just be sure to hunt down all your drivers after..

 

[Keywest2014]

Alternatively you can start with just a system repair, see if that works... You can download windows from ms for the boot disc I think, and hopefully you have your key handy. Otherwise you would need to get into the os to get it I think....

I'd still just do a fresh install though. It's always a good fallback, albeit a headache, to get your pc back in tip top shape... Just be sure to hunt down all your drivers after..

 

[Keywest2014]

I will try this it sounds like a safe plan. Thank you for the support.