My games crashing and windows blue screening

[Diego_22]

My games are crashing and windows is too. My CPU is not overheating and neither is my graphics card. Please tell me how to send u guys my dmp files thank you

 

[Diego_22]

ok

 

[Diego_22]

crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_GetHciMn+0xFDC6)
Bugcheck code: 0xFE (0x5, 0xFFFFAF0FADD7F1A0, 0x80861C26, 0xFFFFAF0FAEF77C38)
Error: BUGCODE_USB_DRIVER
file path: C:\WINDOWS\system32\drivers\usbport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

[scout_03]

test to do first sfc/scannow for the hdd also after this go on is maker link and use there software to test it ,following this if result are ok scan system for virus and malwares last memetest ram for error one module at the time .

 

[Diego_22]

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

 

[Diego_22]

what do do

 

[scout_03]

try to use the repair files from the one you use to install the os .

 

[Diego_22]

Got these:

crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: fltmgr.sys (FLTMGR!FltReleaseFileNameInformation+0x34)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80E4F038E14, 0xFFFFDB800B32A7A0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\fltmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Microsoft Filesystem Filter Manager
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 9/29/2017 7:23:48 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\092917-30906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C580)
Bugcheck code: 0x19 (0x20, 0xFFFF8801C32D4500, 0xFFFF8801C32D4590, 0x4090019)
Error: BAD_POOL_HEADER
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

[SgtScream]

Just to recap, please post a list of all the suggestions you've done on this forum to troubleshoot.

 

[Diego_22]

memtest
antivirus
scf/scannow
updating grafics driver
updating motherboard driver

 

[SgtScream]

Did you put the bad memory stick back into the computer?

 

[scout_03]

0x19 error https://support.microsoft.com/en-ca/help/4026394/windows-fix-error-0x19-badpoolheader and the 0x3b https://answers.microsoft.com/en-us/windows/forum/all/blue-screen-error-0x3b-systemserviceexception/7eeea12d-a97a-477b-b4c3-1fda74a7315e?auth=1

 

[Diego_22]

the memory is not bad i ran 10 times memtest

 

[SgtScream]

on memetest the ram is fine but then when i enter windows it sais my i have a memory problem

^ You stated the above earlier in the post, that you have a memory problem.

 

[Diego_22]

yes but after that i ran memtest 10 times and noproblem

 

[SgtScream]

yes but after that i ran memtest 10 times and noproblem

But you posted above that it had a problem. Take the memory stick out that had errors to see if the issue persists. Am I not understanding you?

 

[Diego_22]

ok but i dont have another memory stick

 

[scout_03]

you only have one stick and it pass memtest without error then try the other slot on the board following the use manual .

 

[Diego_22]

so i reinstalled windows and now all my problems are gone it might have been an app or some problem with windows

 

[scout_03]

could have been a corrupted file for the os .

 

[Diego_22]

well thank you all for helping me though