[SOLVED] my laptop does not detect my new Fios router

[PD900]

I can connect with Ethernet only

 

[jimmysmitty]

What model laptop do you have? I can think of only two situations

1. The routers WiFi is turned off or faulty
2. Your laptop supports 802.11N (2.4GHz) but not 802.11AC (5GHz) and the 2.4GHz is neither present on the router or is turned off

In either case you would probably be best off contacting FiOS support to get it figured out.

 

[PD900]

it is a Toshiba Satellite - see Ip config

Microsoft Windows [Version 10.0.18363.592]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ipconfig.exe /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : MariaDimino-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myfiosgateway.com

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 9C-B7-0D-D6-81-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4
Physical Address. . . . . . . . . : 9C-B7-0D-D6-81-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : myfiosgateway.com
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : E8-40-F2-67-08-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::54d3:83b3:18c8:7975%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.154(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 24, 2020 12:37:49 PM
Lease Expires . . . . . . . . . . : Saturday, January 25, 2020 12:37:49 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 568869106
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FA-89-DC-9C-B7-0D-D6-81-5F
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 9C-B7-0D-D6-81-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\WINDOWS\system32>

 

[jimmysmitty]

So looks like your WiFi is a RTL8188CE which specs say its 802.11n. Thats the 2.4GHz band.

Do you have a newer cell phone that can see the FiOS wireless network? If so then your router may only have 5GHz or the 2.4GHz radio is turned off.

Again I highly recommend contacting FiOS support as they will be better able to assist you with working on it.