My laptop keeps crashing when I watch videos

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Daniel_554

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Jun 29, 2017
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I've had my Asus x555lab laptop for around a year and a half and I've never had this problem before. When I watch a video on youtube after 5 minutes or so the screen will free and the laptop will make a buzzing noise which I think is what had been playing just before it crashed. Sometimes the rate changes like I was able to watch 25 minutes show on netflix then watched youtube for 5 minutes when it then crashed. I'm not able to click anything, move the mouse or even do ctrl alt del. I have to power off the laptop by pressing the button in order restart it. It has happened while watching a video on full screen and on normal size. It only happens when watching a video.I don't know what is wrong and I want to fix it as soon as possible
 
Solution


only way to find out the issue is to let it run and watch the bsod code.use bluscreen viewer incase u miss the code.
I have a Lenovo V110, Windows 10. one day, watching videos, the computer would crash and there was a loud noise.... it happened several times and usually after about 10 minutes watching videos. What solved it for me was updating the following drivers by going to the Windows symbol, left click, then click on device manager.... click the arrow down, then click on the properties, update drivers. I updated all of them, most said I had the current version. But a few, including Firmware, HD Sound, and Intel HD graphics updated.. and after, restart the computer, and it worked...
 
I was having the same issues (video from youtube and VLC player caused the laptop to completely freeze), also on an Asus laptop. I went to the Device Manager and updated the drivers for everything, and it appears to have fixed the issue.
 
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