Question My Laptop suddenly became slow

[EEnergy8]

My laptop was fine, when i plugged my other external monitor and downloaded a keygen app (crack) for an app.
It slowed down.
Idk which made it slow down!
But I removed my external monitor and reset all my laptop.
It still is slow, any help pls?

Dell Laptop

 

[Roland Of Gilead]

Well, using a keygen (crack) is not a great idea, for obvious reasons. None more so, than you CANNOT trust those sources. You could have installed a virus or something else nefarious on the laptop.

When you say you reset your laptop, what do you mean? Did you re-install widows?

Start with listing your model laptop and specs.

 

[EEnergy8]

Sorry for the late Reply.
I tried to color the text to make it easier for you.
I re-installed windows completely, all the files.
I have almost tried everything, Closing tasks to running anti viruses.

The Problem is so weird, my pc it's working so slow and lagging.
It takes too long to play a youtube video, it freezes and everything.
Even it lags on desktop.
Please Help Mate! I Need you!

Model: Dell

Operating System
Windows 10 Pro 64-bit

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 5200U @ 2.20GHz 44 °C
Broadwell-U 14nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Dell Inc. 0G1TDD (SOCKET 0)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 5500 (Dell)
2047MB NVIDIA GeForce 920M (Dell) 45 °C
ForceWare version: 425.31
SLI Disabled
Storage
465GB Seagate ST500LT012-1DG142 (SATA ) 38 °C
Optical Drives
PLDS DVD+-RW DU-8A5LH
Audio
Realtek Audio


DOWN THERE ARE THE DETAILS MORE IN DEPTH



CPU
Intel Core i5 5200U
Cores 2
Threads 4
Name Intel Core i5 5200U
Code Name Broadwell-U
Package Socket 1168 BGA
Technology 14nm
Specification Intel Core i5-5200U CPU @ 2.20GHz
Family 6
Extended Family 6
Model D
Extended Model 3D
Stepping 4
Revision E0/F0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Stock Core Speed 2200 MHz
Stock Bus Speed 100 MHz
Average Temperature 44 °C

RAM
Memory slots
Total memory slots 2
Used memory slots 2
Free memory slots 0
Memory
Type DDR3
Size 8192 MBytes
Channels # Dual
DRAM Frequency 798.4 MHz
CAS# Latency (CL) 11 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 11 clocks
Cycle Time (tRAS) 28 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 33 %
Total Physical 7.91 GB
Available Physical 5.24 GB
Total Virtual 9.78 GB
Available Virtual 6.82 GB
SPD
Number Of SPD Modules 2
Slot #1
Slot #2


Motherboard
Manufacturer Dell Inc.
Model 0G1TDD (SOCKET 0)
Version A00
Chipset Vendor Intel
Chipset Model Broadwell-U
Chipset Revision 09
Southbridge Vendor Intel
Southbridge Model Broadwell-U PCH L-P
Southbridge Revision 03
BIOS
Brand Dell Inc.
Version A16
Date 5/23/2018
PCI Data
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x16
Slot Designation J6B2
Characteristics 3.3V, Shared, PME
Slot Number 0
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J6B1
Characteristics 3.3V, Shared, PME
Slot Number 1
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J6D1
Characteristics 3.3V, Shared, PME
Slot Number 2
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J7B1
Characteristics 3.3V, Shared, PME
Slot Number 3
Slot PCI-E
Slot Type PCI-E
Slot Usage In Use
Data lanes x1
Slot Designation J8B4
Characteristics 3.3V, Shared, PME
Slot Number 4



Graphics
Monitor
Name Generic PnP Monitor on Intel HD Graphics 5500
Current Resolution 1366x768 pixels
Work Resolution 1366x728 pixels
State Enabled, Primary
Monitor Width 1366
Monitor Height 768
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
Intel HD Graphics 5500
Manufacturer Intel
Model HD Graphics 5500
Device ID 8086-1616
Revision A
Subvendor Dell (1028)
Current Performance Level Level 0
Current GPU Clock 299 MHz
Driver version 20.19.15.4835
Count of performance levels : 1
Level 1 - "Perf Level 0"
GPU Clock 299 MHz
NVIDIA GeForce 920M
Manufacturer NVIDIA
Model GeForce 920M
Device ID 10DE-1299
Revision A2
Subvendor Dell (1028)
Current Performance Level Level 0
Bus Interface PCI Express x4
Temperature 45 °C
Driver version 25.21.14.2531
BIOS Version 80.28.9c.00.0b
Physical Memory 2047 MB
Virtual Memory 2048 MB
Count of performance levels : 1
Level 1 - "Perf Level 0"

Storage
Hard drives
ST500LT012-1DG142
Manufacturer Seagate
Heads 16
Cylinders 60,801
Tracks 15,504,255
Sectors 976,768,065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number SBY6Q9FY
Firmware Version Number 0002SDM1
LBA Size 48-bit LBA
Power On Count 2139 times
Power On Time 265.3 days
Speed 5400 RPM
Features S.M.A.R.T., APM, NCQ
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 465 GB
Real size 500,107,862,016 bytes
RAID Type None


Optical Drives
PLDS DVD+-RW DU-8A5LH
Media Type DVD Writer
Name PLDS DVD+-RW DU-8A5LH
Availability Running/Full Power
Capabilities Random Access, Supports Writing, Supports Removable Media
Read capabilities CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
Config Manager Error Code Device is working properly
Config Manager User Config FALSE
Drive E:
Media Loaded FALSE
SCSI Bus 1
SCSI Logical Unit 0
SCSI Port 0
SCSI Target Id 0
Status OK


Audio
Sound Card
Realtek Audio
Playback Device
Speakers / Headphones (Realtek Audio)
Recording Device
Microphone (Realtek Audio)
Speaker Configuration
Speaker type Stereo

 

[Roland Of Gilead]

If you do have a virus as a result of using the crack, then I'd suggest re-installing windows from scratch and taking the pain.

What did you mean by 'reset' your laptop. Did you re-install windows?

 

[EEnergy8]

As I said, i already re-installed windows.
Competely reset it.

 

[Joe Eh]

Try to reinstall using the tool from microsoft:
https://www.microsoft.com/en-us/software-download/windows10

If that does not work I expect that something would be wrong with the hardware, likely your hard drive where replacing it would be your next step.

 

[EEnergy8]

Tried and didn't work, what should i do to the hardware...

 

[Joe Eh]

Do a google search on how to replace you hard drive. It is usually fairly easy and you will just need to either pop off the bottom of the laptop shell or a plate there. Disconnect the hard drive and reconnect it, possibly a loose connection. You can also trace back the connector to the motherboard and see if reconnecting it there helps. If not then go ahead and replace it.

You would remove the hard drive and replace it with a new one. The new one should be blank so when you start up the PC you would need to have the windows 10 media you created inserted on the system and it should boot to it. Go on installing from there. I would recommend a solid state they are much faster and for a laptop they are better due to the lack of moving parts. Something like this should work since you have a 500GB HD Already:
https://www.amazon.com/gp/product/B...BZ8YH&linkId=55c42aa45d52646b5c56a414a54deb55

If you want to stay with the Hard Drive you can stick with it here:
https://www.amazon.com/gp/product/B...9MLJJ&linkId=552c2a01d3e2329717d7aad73b2123db

 

[EEnergy8]

Thanks for your replies all!
I sent my laptop to a local shop for a fix!