My new PC system will not start up for the first time

[MYMunshi]

Hi everyone,

I wanted to ask if you could please help me identify if there is a problem with my installation of my system. I respect that words can only provide a limited illustration as opposed to physically looking at the configuration, but I'll be as detailed as I possibly can.

This is the setup of the system:

Motherboard: ASUS X79-Deluxe
CPU: Intel i7-4930k (stock speed)
RAM: 16GB, G Skill Ripjaws Z DDR3 @ 2133MHz for Intel X79 (stock speed)
CPU Cooler: Corsair Hydro H110 w/ Arctic Silver 5 Thermal Compound
SSD: Intel SSDSC2CT240A4K5 Extreme 335 240GB 2.5 inch SSD
HDD: Western Digital 3TB - Black
Graphics: ASUS Radeon HD 7990 connected to ASUS VE278Q via DisplayPort
Optical: LG BH16NS40.AUAR10B 16x SATA BD-RW
OS: Windows 7 Home Premium 64-bit (intended)
PSU: Corsair Professional Series AX 860W Modular 80 Plus Platnium 80 Plus
Peripherals: TeckNet USB3.0 x 5 port
Case: Corsair Obsidian 750D
Fans: 2x Corsair AF140 Quiet, 2x Corsair SP120 High Performance, 2x Corsair AF140L (bundled with case)


After having installed all the components, ported the lead to the PSU, and attempted to run the system, I discover that the motherboard will not start. Literally, I hit the on button on the case, as well as the manual power button on the motherboard, and I get no response. The power socket I am attempting to use is a Belkin Surge Protector which is working fine for other appliances (monitor, lamp etc).

In fact, as soon as I hit the 1 button on the PSU from the 0, nothing lights up on the motherboard, and I understand there is an error message poster on the motherboard as well; nothing starts, nothing reports back.

My belief is that there is a fault with the PSU because if there was an erroneous installation of a component on the m/board, the poster would have come up with a code. The ATX lead is securely attached to both ends of the system (ATX 12 pin m/board to ATX 12 pin on the PSU as well as the 8 pin CPU lead).

Obviously, there are some empty female MOLEX ports on the long lead supplied by Corsair in their PSU, but I don't think that should be an issue. The rear fan is connected direct to the MOLEX and the front two fans are connected to one chassis fan slot on the m/board via a splitter.

I haven't screwed on a motherboard standoff, even though it is the only one because with this one, I'm not sure you're supposed to screw them on (the screwing ports are already raised).

Can anyone please shed any light on whether I have done anything wrong with the configuration, or if there is indeed an issue with the PSU?

Thanks again everyone, I respect this isn't ALOT of information, but I hope I've given all the information possible to do a theoretical diagnosis?

 

[Roxas_Boy]

My first bet would be that you didn't install the case's front headers to the motherboard correctly, consult your motherboard's manual on how to do that and get back to us if it works then

 

[MYMunshi]

My first bet would be that you didn't install the case's front headers to the motherboard correctly, consult your motherboard's manual on how to do that and get back to us if it works then

Hi mate,

Thanks for replying back.

I've checked the headers and they are securely connected to the jumper block which is placed securely on the motherboard pins.

The system still doesn't switch on via the on button, and I've also tried switching it on via the power button on the motherboard as well, and there's still no response.

I don't understand what the problem is: my hunch is there is a problem with the PSU because when the button on the back of it is switched on, there should be a current flowing through the motherboard. Like I said, I've tried to switch the motherboard on via the power button on the motherboard with no response.

It's hard to believe how a product like Corsair (not that I'm saying with full conviction that the PSU is to blame) would fall short of quality, but in view of the above information, would it appear probable that the PSU is faulty?

 

[Roxas_Boy]

My first bet would be that you didn't install the case's front headers to the motherboard correctly, consult your motherboard's manual on how to do that and get back to us if it works then

Hi mate,

Thanks for replying back.

I've checked the headers and they are securely connected to the jumper block which is placed securely on the motherboard pins.

The system still doesn't switch on via the on button, and I've also tried switching it on via the power button on the motherboard as well, and there's still no response.

I don't understand what the problem is: my hunch is there is a problem with the PSU because when the button on the back of it is switched on, there should be a current flowing through the motherboard. Like I said, I've tried to switch the motherboard on via the power button on the motherboard with no response.

It's hard to believe how a product like Corsair (not that I'm saying with full conviction that the PSU is to blame) would fall short of quality, but in view of the above information, would it appear probable that the PSU is faulty?

Judging from this information the power supply could be faulty or the motherboard could be faulty, hard to say which one. Try to RMA the power supply first, if it is still not working after RMA then RMA the motherboard

 

[MYMunshi]

My first bet would be that you didn't install the case's front headers to the motherboard correctly, consult your motherboard's manual on how to do that and get back to us if it works then

Hi mate,

Thanks for replying back.

I've checked the headers and they are securely connected to the jumper block which is placed securely on the motherboard pins.

The system still doesn't switch on via the on button, and I've also tried switching it on via the power button on the motherboard as well, and there's still no response.

I don't understand what the problem is: my hunch is there is a problem with the PSU because when the button on the back of it is switched on, there should be a current flowing through the motherboard. Like I said, I've tried to switch the motherboard on via the power button on the motherboard with no response.

It's hard to believe how a product like Corsair (not that I'm saying with full conviction that the PSU is to blame) would fall short of quality, but in view of the above information, would it appear probable that the PSU is faulty?

Judging from this information the power supply could be faulty or the motherboard could be faulty, hard to say which one. Try to RMA the power supply first, if it is still not working after RMA then RMA the motherboard

Hi,

Just wanted to say thank you for the support.

I've spoken to Amazon and they are preparing to dispatch a replacement for delivery Thursday. Fingers crossed, this should resolve the matter.

Thank you again.