[SOLVED] My PC bluescreens everytime after turning it off

[mrb00ce]

So a few days ago my PC blue screened after few mins of turning on the error showed this 0x00000024

And today it again blue screened after few mins of turning on this was the error it showed today

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000001911
BCP2: 0000000000000007
BCP3: 0000000000000000
BCP4: FFFFF8800F13582B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020721-15421-01.dmp
C:\Users\Mr.b00ce\AppData\Local\Temp\WER-28843-0.sysdata.xml

After the blue screen happend my PC forced me to start Windows startup repair tool and it found nothing. What's going on? can anyone explain this issue?

 

[Colif]

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy the mini-dump files out onto your Desktop

Do not use Winzip, use the built in facility in Windows

Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

 

[mrb00ce]

Open Windows File Explorer

Navigate to C:\Windows\Minidump

Copy the mini-dump files out onto your Desktop

Do not use Winzip, use the built in facility in Windows

Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder

Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)

Then post a link here to the zip file, so we can take a look for you . . .

Here's the link
https://www.dropbox.com/s/565bgtqxgej4yxy/011521-16062-01.zip?dl=0
and thanks for taking your time to help me.

 

[Lutfij]

https://forums.tomshardware.com/thr...ise-can-i-use-motor-oil.3681465/post-22171513

Is that the same PSU in the build? If not, please include the make and model of your unit. If it is indeed a Foxin PSU, you might want to swap that PSU out before it burns your house down.

 

[Colif]

wonder how i missed your reply, i was meant to send link to a friend. He is asleep now, he will reply later with a file I can use to read dumps

 

[mrb00ce]

wonder how i missed your reply, i was meant to send link to a friend. He is asleep now, he will reply later with a file I can use to read dumps

Thanks

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/z7nx0sya/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	020721-15421-01.dmp (Feb 7 2021 - 01:07:00)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	nvlddmkm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 04 Min(s), and 57 Sec(s)

File information:	020221-15296-01.dmp (Feb 1 2021 - 18:15:50)
Bugcheck:	NTFS_FILE_SYSTEM (24)
Probably caused by:	Ntfs.sys (Process: sppsvc.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 24 Sec(s)

File information:	011521-16062-01.dmp (Jan 15 2021 - 03:22:34)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	dxgmms1.sys (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 51 Min(s), and 58 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

BIOS info did not identify your motherboard. This is the first time I've seen this. If BIOS info is included, it normally tells you the motherboard. See if there are any BIOS updates but don't update just yet. Let us know then wait for more replies.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[mrb00ce]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/z7nx0sya/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	020721-15421-01.dmp (Feb 7 2021 - 01:07:00)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	nvlddmkm.sys (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 04 Min(s), and 57 Sec(s)

File information:	020221-15296-01.dmp (Feb 1 2021 - 18:15:50)
Bugcheck:	NTFS_FILE_SYSTEM (24)
Probably caused by:	Ntfs.sys (Process: sppsvc.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 24 Sec(s)

File information:	011521-16062-01.dmp (Jan 15 2021 - 03:22:34)
Bugcheck:	DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	dxgmms1.sys (Process: System)
Uptime:	0 Day(s), 1 Hour(s), 51 Min(s), and 58 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

BIOS info did not identify your motherboard. This is the first time I've seen this. If BIOS info is included, it normally tells you the motherboard. See if there are any BIOS updates but don't update just yet. Let us know then wait for more replies.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

Alright so yesterday i decided to update my GPU drivers, ran a memory diagnostics and ran chkdsk and non of it showed any error. So i decided to turn my PC off again overnight and today after turning it on few mins later after turning it on my PC didn't blue screen instead the monitor just went black, the PC light were on but the monitor just turned black, so i restarted my PC and it booted up and then got stuck i restarted again and it got stuck and the starting windows logo. Then i shut the PC off and now it booted up without any errors. I'm just frustrated with this entire issue I don't know if its my GPU, HDD or motherboard and sorry about my bad English I'm just really frustrated.

 

[Colif]

well, updating gpu drivers may not have been enough.
I would run Display Driver uninstaller in Safe mode, remove all trace of Nvidia and then see if that helps. The drivers installed during both crashes were from June, its strange though as the Nvidia audio driver is newer than gpu driver.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

where are you getting gpu drivers from?
What GPU is it?

 

[mrb00ce]

well, updating gpu drivers may not have been enough.
I would run Display Driver uninstaller in Safe mode, remove all trace of Nvidia and then see if that helps. The drivers installed during both crashes were from June, its strange though as the Nvidia audio driver is newer than gpu driver.

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

where are you getting gpu drivers from?
What GPU is it?

Yep and i uninstalled drivers using DDU and i ran a burnintest and it said my GPU is fine. I'm using a colourful GT1030 i think its my PSU, can a PSU cause freezing, crashes and bsod?

 

[Colif]

yes... i mean it is the PSU,

what PSU do you have?

Amazed I never asked for PC specs

 

[mrb00ce]

yes... i mean it is the PSU,

what PSU do you have?

Amazed I never asked for PC specs

Yeah its a cheap PSU foxin
My specs are
core 2 quad q6600
gt1030
4gb ram
windows 7 64bit
I used a program called Bluescreenview and it said 2 of the bluescreens are caused by nvlddmkm.sys and dxgmms1.sys.

 

[Colif]

nvlddmkm.sys and dxgmms1.sys.

Nvidia display driver and its victim, DirectX.

Alarm bells go off on any product when the only reviews I can find are Amazon. So it could be PSU, depends on its age and price... its not a high powered PC you have there but still helps to use a recognised PSU brand as you get extra protections. They don't take PC with them when they die.

I had a Core 2 Duo E6600, almost the same... i wish i had bought the quad all those years ago.

 

[mrb00ce]

Nvidia display driver and its victim, DirectX.

Alarm bells go off on any product when the only reviews I can find are Amazon. So it could be PSU, depends on its age and price... its not a high powered PC you have there but still helps to use a recognised PSU brand as you get extra protections. They don't take PC with them when they die.

I had a Core 2 Duo E6600, almost the same... i wish i had bought the quad all those years ago.

Ok so i decided to re seat the GPU and then changed the sata port and guess what the BSOD, freezing and crashing hasn't occurred yet. I even ran a burnintest for 15mins and it said my GPU,RAM,CPU and HDD is doing fine. Could it be the sata port?

 

[mrb00ce]

Nvidia display driver and its victim, DirectX.

Alarm bells go off on any product when the only reviews I can find are Amazon. So it could be PSU, depends on its age and price... its not a high powered PC you have there but still helps to use a recognised PSU brand as you get extra protections. They don't take PC with them when they die.

I had a Core 2 Duo E6600, almost the same... i wish i had bought the quad all those years ago.

Alright so bad news my PC crashed again and didn't turn on so i removed the GPU and it turned on

 

[Colif]

could have been both.
you had 3 bsod, 2 of which pointed at GPU - you reseated it
3rd crash could be result of bad sata port

 

[Colif]

You need to test if GPU works in other PC
Need to replace the PSU before it kills all your parts. get one that actually supplies the power it says it does. And safely.

 

[mrb00ce]

You need to test if GPU works in other PC
Need to replace the PSU before it kills all your parts. get one that actually supplies the power it says it does. And safely.

I removed the GPU and used intel integrated GPU and it still froze my PC so i turned it off and turned it on again and it showed no signal on the monitor and no lights on the keyboard but the fans were spinning

 

[Colif]

could be psu only got enough juice to run bare minimums now. not even the screen. I have seen similar recently

 

[mrb00ce]

could be psu only got enough juice to run bare minimums now. not even the screen. I have seen similar recently

Yeah man anyway thanks for all the help you were the only few that helped me with the issue man thanks.

 

[Colif]

You need a better brand Power supply and then things might run properly. They cost more but they worth it.


Something from EVGA or Corsair

 

[mrb00ce]

You need a better brand Power supply and then things might run properly. They cost more but they worth it.


Something from EVGA or Corsair

Yeah I'm looking into that and gonna order one in a week