Question My PC crashes repeatedly ?

[Reaser714]

My computer was working fine until the last 5 months. At first, the red CPU LED lit up while I was working in Windows. Then I cleaned the PC and the issue went away for a few months. But a few days ago, Windows started crashing, and then the blue screen appeared , followed by the red CPU LED turning on again.
Windows even crashes in Safe Mode.

Now, when I try to turn off the computer using the power button, it doesn't respond at all.

My specs:
Motherboard: MSI B450 Carbon AC
RAM: Corsair Vengeance RGB DDR4 RAM 32 GB 3600 MHz
CPU: Ryzen 5 3600
GPU: Asus ROG Strix GeForce RTX 2060 Super 8G
SSD: Samsung SSD 970 EVO Plus 500 GB (for Windows only)
HDD: WD Blue 1TB
PSU: BitFenix Whisper M 750w
CPU cooler: stock

https://imgur.com/a/lM95RTU

 

[Ralston18]

This:

"Now, when I try to turn off the computer using the power button, it doesn't respond at all."


Take a look in Reliability History/Monitor. Are there any error codes, warnings, or informational events being captured just before or at the time of the crashes?

There are other places to looki but for now simply focus on Reliability History/Monitor and the presented timeline. Look for errors, warnings, informational events and patterns.

Note and post error codes.

= = = =

Do you normally turn off the computer by right-clicking the Windows icon and then selecting the "Shutdown" menu choice?

For the most part that is how Windows should be shutdown.

However, BSOD's etc. can force end users to do some sort of hard power off.

Which can and does cause file corruption problems.

After the next successfull boot run "dism" and "sfc /scannow" to find and repair file problems.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If that does not work then the next step would be to properly power down (if possible), unplug, and open the case.

Verify that all connections, plugs, jumpers, RAM, and case connectors are fully and firmly in place.

Current objective being to narrow down the potential culprits.

 

[Reaser714]

This:

"Now, when I try to turn off the computer using the power button, it doesn't respond at all."


Take a look in Reliability History/Monitor. Are there any error codes, warnings, or informational events being captured just before or at the time of the crashes?

There are other places to looki but for now simply focus on Reliability History/Monitor and the presented timeline. Look for errors, warnings, informational events and patterns.

Note and post error codes.

= = = =

Do you normally turn off the computer by right-clicking the Windows icon and then selecting the "Shutdown" menu choice?

For the most part that is how Windows should be shutdown.

However, BSOD's etc. can force end users to do some sort of hard power off.

Which can and does cause file corruption problems.

After the next successfull boot run "dism" and "sfc /scannow" to find and repair file problems.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

If that does not work then the next step would be to properly power down (if possible), unplug, and open the case.

Verify that all connections, plugs, jumpers, RAM, and case connectors are fully and firmly in place.

Current objective being to narrow down the potential culprits.

omg thanks so much, but how could Windows issues prevent the bios to post ?

 

[Ralston18]

Corrupted files.

When Windows shuts down it does some preparation for the next boot. If that preparation is not done or interrupted then windows will not be directly ready to restart and/or files become corrupted.

When boot is attempted the corrupted file bring the process to a halt,

There may or may not be some "verbose" setting that can be enabled during the boot process that makes the system report/display, step by step, what is happening or trying to happen during boot.

FYI:

https://www.baeldung.com/cs/computer-boot-process

There are other similar tutorials and explanations online.

= == =

You can use Safe Boot or some recovery drive to work around such problems.

However, if a button is not working then it is quite possible that the button is broken or the applicable connections are at fault in some manner.

My view is that any error codes, warnings, and informational events may provide some clue....

For example, your posted crash dump file indicates some problem with FLTMGR.SYS

I found this:

"The fItmgr.sys file, also known as the Microsoft File system Filter Manager file responsible for making sure that the data on the hard drives is readable and accurate. If your operating system fails to read the data on your hard drive because of an issue with the fItmr.sys file, you may encounter a Bluescreen of Death (BSOD) that lists fItmr.sys as the culprit."

Source:

https://www.makeuseof.com/what-is-the-fltmgrsys-stop-code-and-how-to-get-rid-of-it-on-windows-1011/

There are other members here that are much more knowledgeable about reading and understanding crash dump files. And what the contents may indicate or reveal.

I will defer to those members accordingly.

 

[Ralston18]

OP requested thread deletion.

Per Forum rules threads are not deleted.

Closing thread to further posts.