Question My PC is restarting randomly and sometimes crashes to a blue screen ?

[Pratham1]

My Pc Is Just 5 Months Old, Whenever I Play Games or Do 3d High Rendering Task My Pc Just freez or restart or just crash to blue screen, I don't Know The Reason, I Am Not A Pc Expert... Can Anyone Help Me With The Issue, My Pc Config...

MBD: MSI Z790 Gaming Plus WiFi
CPU: Intel I7-14700K
GPU: RTX 4070
RAM: T Delta Force 32GB [16GB x 2]
Cooler: Crossair H150 360mm Liquid Cooler

 

[Colif]

or just crash to blue screen,

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

what make/model power supply?

 

[Pratham1]

First Of all Thanks For The Reply... The Power Supply I Am Using Is Deepcool 750 Watt Gold P{lus 80, I Have Done the Steps Which Were Told By You.. Let ME Know If I Have Done Any Steps Wrong, I created A Mini Dump And Copy All The File To Dekstop And Zip Them, Here's The Zip File Link:-
https://drive.google.com/file/d/1YTjAXtxwTV8JX9pNKxSFlkj1MCpEEDJ5/view?usp=sharing

 

[Colif]

valorants anti cheat caused all of them


File: 062524-13265-01.dmp (Jun 25 2024 - 17:40:36)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: vgc.exe)
Uptime: 0 Day(s), 0 Hour(s), 14 Min(s), and 55 Sec(s)

File: 062524-12937-01.dmp (Jun 25 2024 - 17:25:05)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 50 Min(s), and 59 Sec(s)

File: 062424-14078-01.dmp (Jun 24 2024 - 20:41:25)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: SearchHost.exe)
Uptime: 0 Day(s), 1 Hour(s), 18 Min(s), and 47 Sec(s)

File: 062424-13359-01.dmp (Jun 24 2024 - 20:48:42)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: LEDKeeper2.exe)
Uptime: 0 Day(s), 0 Hour(s), 06 Min(s), and 40 Sec(s)

File: 062424-12984-01.dmp (Jun 24 2024 - 19:21:55)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: blender.exe)
Uptime: 0 Day(s), 0 Hour(s), 21 Min(s), and 28 Sec(s)

report

May 25 2024

vgk.sys

Vanguard Anti-Cheat driver

you might want to uninstall it and reinstall, if you still play Valorant.
It thinks it owns the PC its installed on, it has too much access if you ask me.

top crash it crashed itself. that is impressive.

 

[Pratham1]

Oh, BUt Then When I render My 3d Animation Or Do Any 3d High Graphic tasking, My Pc Just Crash?? Is This Also Caused By Valorant?? Cause I have Reset My WholePc Ones But Still I got This Issue When The game [ Valorant ] Was Not Install... Or Maybe I was Valorant Before Creating dump And Before That My Pc Was Crash Serval Time So Thats Why it Only Shows Valorant Issue? I Am Confused... What Should I do to Fix It Suggest Me Something... And If My Any Hardware Parts Are Damage Then Is Their Any Way To Find IT Out?

 

[Colif]

Well, it would seem that Vanguard runs in the background whether you playing a game or not, so it caused Blender to crash one time, then it crashed the driver that runs your RGB lighting.

I can only look at what it showed me. Since its the one driver on all 5, I didn't look for any other causes.

take Valorant off and see if you still crash. If Valorant isn't installed now, you can use this to remove driver
Download and run Autoruns, it shows everything that loads with windows
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns
look on driver tab and either untick the blue tick next to driver name, to stop ir loading with windows, or right click and uninstall it

 

[Pratham1]

Yes Vanguard Runs in Background Every time.... I Will Just Uninstall Valorant And Do My 3d Work And Then Let Me See If My Pc Crashes.... If It Does I Will Let You Know... Is Their Any Way We Can Connect On Discord And I would Screen Share And You Can Help Me Their, If The Pc Crashes Again....

 

[Colif]

its 2.30am so I probably log off soon.

If you get anymore crashes, give us the dumps as I will help.

 

[Pratham1]

so If Its Crashes Again... I Have To Create New Dump? Or It Will Just Update In The old one only?

 

[Colif]

it creates a new minidump for every crash.

 

[Pratham1]

Hey, My Pc Crashed Toady Also But The good Thing is Today It Was A lot better like yesterday I was not able to render any 3d animation but toady I did it for like more than 3 hours and pc did not crash.. but my pc crash Ones to blue screen when I open Unreal engine and open a project... here's the minidum file.. please cheack it and let me know the reason, Thankyou.

https://drive.google.com/file/d/1PoRvRCpyWzXYAY_pO7vaf65NgcTL4ovr/view?usp=sharing

 

[Colif]

seems to be two there I hadn't seen. and one is a duplicate... 2 copies of same one and I did it last time
can you make a new folder next time as i have to look through the files to see which ones are new otherwise


File: 062524-13734-01.dmp (Jun 25 2024 - 21:50:56)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: SearchHost.exe)
Uptime: 0 Day(s), 0 Hour(s), 30 Min(s), and 43 Sec(s)

File: 062524-13015-01.dmp (Jun 25 2024 - 20:53:30)
BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)]
*** WARNING: Unable to verify timestamp for vgk.sys
Probably caused by: vgk.sys (Process: dwm.exe)
Uptime: 0 Day(s), 0 Hour(s), 28 Min(s), and 09 Sec(s)

report

Still blaming same thing.

Did you remove it or just stop it running? Valorant can start it if it needs it, so if you play game it will cause errors afterwards unless you restart windows.

 

[Pratham1]

Yesterday I Uninstall It.. everything was fine my blender was woring good render was also fine, but when i tried to open unreal engine it was crashing, unreal is also a 3d software..