Question My PC keeps crashing ?

[abdo71999]

I have been looking for a week now for a solution online. I have just built a new system:
Motherboard: Arorus Elite AX Z690 with bios f27

CPU: Intel 13600k
Cooler: Arctic liquid freezer ii 280
GPU: RX 6900XT
RAM: 32 GB Patriot DDR5 5600
PSU: 750 Watt MSI MPG A750GF Modular 80+ Gold

I have not applied any kind of overclocking/undervolting any tweaking in the system I play on all default exempt XMP and resizable bar enabled
I have looked in my Event Viewer, and I found:
"Event 6008 - The previous system shutdown at 8:13:48 PM on ‎10/‎25/‎2023 was unexpected"

I have uploaded my .DMP files and I wish if someone could look into them what is my problem please. https://www.dropbox.com/t/UUfS7AE4E6OgkEea

 

[Darkbreeze]

Have you gone to the product page for your motherboard, clicked on the Support tab, and downloaded and installed the latest drivers for audio, chipset, LAN and WLAN/Bluetooth? If you have not, you need to do that.

What Windows version are you running?

What drive is it installed on and where is it connected?

What is the EXACT model of your memory kit and EXACTLY which slots, 1, 2, 3, 4, with 1 being closest to the CPU socket and 4 being closest to the edge of the motherboard, are they installed in?

 

[abdo71999]

Have you gone to the product page for your motherboard, clicked on the Support tab, and downloaded and installed the latest drivers for audio, chipset, LAN and WLAN/Bluetooth? If you have not, you need to do that.

What Windows version are you running?

What drive is it installed on and where is it connected?

What is the EXACT model of your memory kit and EXACTLY which slots, 1, 2, 3, 4, with 1 being closest to the CPU socket and 4 being closest to the edge of the motherboard, are they installed in?

yes I have downloaded all the drivers from the motherboard page except the WLAN, Bluetooth and Intel graphics I downloaded the newer versions from the Intel page. The exact RAM model is Patriot Viper VENOM DIMM Kit 32GB, DDR5-5600 in slot 2 and 4 . My window version is Version 22H2 (0S Build 22621.2428) is installed on the C drive on a WD Black SN770 WDS100T3X0E 4.0 x4 (NVMe) Festplatte, 1 TB SSD installed in the CPU M.2 slot.

 

[abdo71999]

Have you gone to the product page for your motherboard, clicked on the Support tab, and downloaded and installed the latest drivers for audio, chipset, LAN and WLAN/Bluetooth? If you have not, you need to do that.

What Windows version are you running?

What drive is it installed on and where is it connected?

What is the EXACT model of your memory kit and EXACTLY which slots, 1, 2, 3, 4, with 1 being closest to the CPU socket and 4 being closest to the edge of the motherboard, are they installed in?

Also to mention in the "View Reliability history I see" a lot of Hardware errors (LiveKernelEvent a1000001a and 117 and 1a8 and 1b8 . I also have in the event viewer multiple Kernel Processor Power 37 warnings (The speed of processor 19 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report. ) Information (not warning or error) HAL 16 (The iommu fault reporting has been initialized.) Note: my PC always shutdown when I play CS2. I only play CS2 and league of legends, I also run ASTER for 2 users and the second user only does browsing.
UPDATE: here is what I have done so far without any success, reinstall windows, install all chipset drivers, reinstalled graphics drivers via DDU and update BIOS

 

[Darkbreeze]

No, I mean Windows 10 or 11, and did you choose the CORRECT Windows version (10 or 11) when you downloaded the drivers from the motherboard product page, because they are not always inter-compatible. In fact, a LOT of them are either Windows 10 or Windows 11, but not both.

IDK, because I've never used it, but I have at least SOME suspicion that ASTER might be relevant here as well. Multi-seat or similar applications can sometimes create problems in gaming scenarios. But, that's kind of just a guess. You might want to do a clean install, NOT install ASTER, and see if you still have the same issue. I think it's at least possible it might be reserving some hardware resources for the second user that are needed for the 1st user, but again, totally not any kind of certain about that.

@Colif might be able to run your dump and see what he comes up with.

 

[Colif]

report - click run as fiddle to read (its mostly for me)


File: 102223-11859-01.dmp (Oct 23 2023 - 00:20:05)
BugCheck: [CLOCK_WATCHDOG_TIMEOUT (101)]
Probably caused by: Unknown_Image (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 28 Sec(s)

File: 102223-10796-01.dmp (Oct 23 2023 - 00:17:07)
BugCheck: [CLOCK_WATCHDOG_TIMEOUT (101)]
Probably caused by: Unknown_Image (Process: OLEDDisplaySer)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 31 Sec(s)

File: 102223-10250-01.dmp (Oct 23 2023 - 00:17:51)
BugCheck: [CLOCK_WATCHDOG_TIMEOUT (101)]
Probably caused by: Unknown_Image (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 25 Sec(s)

from memory Clock watchdog timeouts are hardware. @ubuysa may see more in there than I do.
Process mentioned was victim, not cause.

 

[abdo71999]

@Darkbreeze @Colif
I have monitored my system performance and noticed very high 100-degree temps, when I removed my cooler I found that the thermal paste was only on the bottom half for some reason. I re-applied it and the system (hopefully should) be fine now. I guess since I was playing CS-GO before the system was not on hard load that's why it never crashed until cs2 came and stressed my system for a long time, also the system never shutdown during the benchmarks I did (cinnabench 2024) I guess since its only 10 min long and the system would shutdown randomly during gaming (cs2) only after approximately the end of the first game or the 2nd game. I appreciate your time and help guys and hopefully everything works ok now.

UPDATE: the problem is still here another DMP file here: https://www.dropbox.com/t/In0p1wGvnFqmnXnf

 

[Darkbreeze]

Did you check to see that there was not still the plastic protective film attached to the bottom of the water block? Assuming there was one to begin with anyhow, as many coolers come with them and also come with the thermal interface material pre-applied.

Despite the fact that it seems better now, I would highly recommend if you didn't already, that you completely clean all the existing TIM from both the CPU heat spreader and the bottom of the water block using 91% isopropyl alcohol and a lint free cloth or paper coffee filter, and then apply fresh paste to the top of the CPU heat spreader. I'd recommend applying an amount about 1/3 the size of the exposed part of a #2 pencil eraser. I'd also recommend using a decent, but let's not get carried away when it's totally not necessary, paste like Thermal Grizzly Kryonaut, Arctic MX6 or something similar.

Glad you got to the bottom of it, no pun intended. LOL.

 

[abdo71999]

UPDATE: the problem is still here another DMP file here: https://www.dropbox.com/t/In0p1wGvnFqmnXnf

Did you check to see that there was not still the plastic protective film attached to the bottom of the water block? Assuming there was one to begin with anyhow, as many coolers come with them and also come with the thermal interface material pre-applied.

Despite the fact that it seems better now, I would highly recommend if you didn't already, that you completely clean all the existing TIM from both the CPU heat spreader and the bottom of the water block using 91% isopropyl alcohol and a lint free cloth or paper coffee filter, and then apply fresh paste to the top of the CPU heat spreader. I'd recommend applying an amount about 1/3 the size of the exposed part of a #2 pencil eraser. I'd also recommend using a decent, but let's not get carried away when it's totally not necessary, paste like Thermal Grizzly Kryonaut, Arctic MX6 or something similar.

Glad you got to the bottom of it, no pun intended. LOL.

Thank you so much. I have already done all these steps wiped clean and everything. the thermals in game does not exceed 62 degrees which is great. But I just finished a game session and the entire PC shutdown again, I wonder if its CS2 a specific issue. I have used DDU and reinstalled my graphics driver the latest already. I saw people suggesting that I change the launch options to( -vulkan ) I don't know if Vulkan will help, since I am on AMD GPU, also some people suggest I use launch command -dx11. I have uploaded the new DMP file https://www.dropbox.com/t/In0p1wGvnFqmnXnf

 

[Darkbreeze]

How is it shutting down? Are you playing and it just poof, starts over, or does it freeze and then not respond. What, EXACTLY, does it do or not do? Because if it simply cuts power and turns off or simply restarts with no kind of freeze, error or anything, then that is almost certainly a PSU or motherboard issue.

 

[abdo71999]

How is it shutting down? Are you playing and it just poof, starts over, or does it freeze and then not respond. What, EXACTLY, does it do or not do? Because if it simply cuts power and turns off or simply restarts with no kind of freeze, error or anything, then that is almost certainly a PSU or motherboard issue.

just a 1-2 second freeze then shutdown.
update : no it actually just shutsdown immediately. my power supply is 750 Watt MSI MPG A750GF Modular 80+ Gold. shouldn't it be enough? no overclocking.
UPDATE again: I am not quite sure actually, I have a HW info excel file that I was logging the performance right before the crash you can look at it and see if the power draw is up normally high https://www.dropbox.com/t/4zM4lKW9Q4InaEcE

 

[Darkbreeze]

The logs don't mean much to me. WAY too much information to parse. Try this.

Open HWinfo (Sensors only option. We don't care about the summary options) with no user applications open. Whatever is running in the background or whatever is fine. Let the system sit idle for about five minutes then take a screenshot of all the HWinfo sensor readings. You will likely need to scroll down and take several screenshots depending on your resolution and monitor size.

Then, leave HWinfo running and run your game. Try to get into a demanding situation and before it can shut down, take another series of screenshots of the HWinfo sensors. Or, simply run Prime95 Small FFT and take screenshots of the sensors.

Upload both of them to Imgur and then link to them here. THIS is how you post images to the Tom's hardware forum.

How to post images on the Tom's hardware forum​

 

[abdo71999]

The logs don't mean much to me. WAY too much information to parse. Try this.

Open HWinfo (Sensors only option. We don't care about the summary options) with no user applications open. Whatever is running in the background or whatever is fine. Let the system sit idle for about five minutes then take a screenshot of all the HWinfo sensor readings. You will likely need to scroll down and take several screenshots depending on your resolution and monitor size.

Then, leave HWinfo running and run your game. Try to get into a demanding situation and before it can shut down, take another series of screenshots of the HWinfo sensors. Or, simply run Prime95 Small FFT and take screenshots of the sensors.

Upload both of them to Imgur and then link to them here. THIS is how you post images to the Tom's hardware forum.

How to post images on the Tom's hardware forum​

 

[abdo71999]

The logs don't mean much to me. WAY too much information to parse. Try this.

Open HWinfo (Sensors only option. We don't care about the summary options) with no user applications open. Whatever is running in the background or whatever is fine. Let the system sit idle for about five minutes then take a screenshot of all the HWinfo sensor readings. You will likely need to scroll down and take several screenshots depending on your resolution and monitor size.

Then, leave HWinfo running and run your game. Try to get into a demanding situation and before it can shut down, take another series of screenshots of the HWinfo sensors. Or, simply run Prime95 Small FFT and take screenshots of the sensors.

Upload both of them to Imgur and then link to them here. THIS is how you post images to the Tom's hardware forum.

How to post images on the Tom's hardware forum​

I used prime 95 as you said, I remembered something that might be useful. When the PC shutdown the motherboard lights stay ON on the other hand the GPU light ,fans and the system overall shuts down.

 

[SkyNetRising]

just a 1-2 second freeze then shutdown.
update : no it actually just shutsdown immediately. my power supply is 750 Watt MSI MPG A750GF Modular 80+ Gold. shouldn't it be enough? no overclocking.

Sounds like PSU protections kicking in.
Minimum recommended PSU for RX 6900XT is 850W.
Upgrade your PSU.

How many PCIE cables do you have going from PSU to graphics card?
Can you show a photo of your system with side panell removed?

 

[Darkbreeze]

The problem, is MAYBE, excursions. Better known as "transient spikes". ALL modern graphics cards seemingly have problems with them because, well, you can google it. It's well known at this point, I'm not going to go on about it here. But I think this is what's happening even though these are not seriously demanding games. It's the card, not the game. I think.

I might have to, against my judgement, agree.