Hello
Today i was playing just like i do every time, but i heard a big spark coming from my pc, i imediatly shut down my pc in the power supply.
I opened it and the rgb fan controller had a burn spot.
I have a photo of the controller here : View: https://imgur.com/a/53yss49
My PC is a Pre-Built from GlobalData (Caseking.de office in portugal).
CPU: Ryzen 5 3600
Graphics Card : MSI ventus RTX 2060 ventus
RAM : TEAMGROUP 16gb 3200mhz 2*8 gb
Mobo: MSI b450 PRO MAX
Case : MSI forge 100m ( the controller and 2 RGB fans came with the case i think)
The PC works and boots into windows but the fans only show yellow now
The question is should i contact warranty via Globaldata ( since in my country every product is obliged to have at least 2 year warranty minimum) or should i contact MSI.
Thank You
Today i was playing just like i do every time, but i heard a big spark coming from my pc, i imediatly shut down my pc in the power supply.
I opened it and the rgb fan controller had a burn spot.
I have a photo of the controller here : View: https://imgur.com/a/53yss49
My PC is a Pre-Built from GlobalData (Caseking.de office in portugal).
CPU: Ryzen 5 3600
Graphics Card : MSI ventus RTX 2060 ventus
RAM : TEAMGROUP 16gb 3200mhz 2*8 gb
Mobo: MSI b450 PRO MAX
Case : MSI forge 100m ( the controller and 2 RGB fans came with the case i think)
The PC works and boots into windows but the fans only show yellow now
The question is should i contact warranty via Globaldata ( since in my country every product is obliged to have at least 2 year warranty minimum) or should i contact MSI.
Thank You