[SOLVED] My samsung 980 pro wont show up on samsung magician

[christmaslunch]

I bought a new 980 pro and ive installed the latest bios on my Gigabyte motherboard, but it wont show up on samsung magican, my bios and windows 10 registers it but nothing also tried booting a fresh windows install on it also using csm support but i just get a black screen with the typing symbol, its on achi mode and its also been formatted as a gpt, also its in my PCIe 4.0 slot

 

[Colif]

you not only one seeing nothing from Magician on a Pro this year

https://us.community.samsung.com/t5...compatible-with-Samsung-Magician/td-p/1805810

does it work otherwise?

do you have RAID mode on in bios?

Question - Samsung Magician can't update my 980 PRO

I just switched from a 1TB 970 EVO Plus to a 1TB 980 Pro as my system drive. There is a new firmware for the 980 and I wanted to update it but for some reason in the Samsung software drive health is N/A, I can see the temperature, the serial number and the current firmware but it doesn't show...

forums.anandtech.com

 

[christmaslunch]

you not only one seeing nothing from Magician on a Pro this year

https://us.community.samsung.com/t5...compatible-with-Samsung-Magician/td-p/1805810

does it work otherwise?

do you have RAID mode on in bios?

Question - Samsung Magician can't update my 980 PRO

I just switched from a 1TB 970 EVO Plus to a 1TB 980 Pro as my system drive. There is a new firmware for the 980 and I wanted to update it but for some reason in the Samsung software drive health is N/A, I can see the temperature, the serial number and the current firmware but it doesn't show...

forums.anandtech.com

Yeah ive tried it in RAID mode
Got the 980 firmware installed too, still nothing

 

[Colif]

is the only problem it won't work with magician?

might be a bug with newest version of software. i only show this as its been used here elsewhere, i don't normally like 3rd party sites - https://www.filehorse.com/download-samsung-magician/old-versions/

 

[christmaslunch]

is the only problem it won't work with magician?

might be a bug with newest version of software. i only show this as its been used here elsewhere, i don't normally like 3rd party sites - https://www.filehorse.com/download-samsung-magician/old-versions/

I can use it as simple storage but i want to put windows on it, so i tried samsung data migration but it wouldnt show up there either.
So i installed windows 10 on it and tried booting it but it wouldnt show as a boot drive unless i had csm support on, so i booted it with that but i just get the black screen

 

[Colif]

ahh, i thought it was just magician that wouldn't work.

tried booting a fresh windows install on it also using csm support but i just get a black screen with the typing symbol, its on achi mode and its also been formatted as a gpt, also its in my PCIe 4.0 slot

so what happens if you try to install in UEFI boot?
AHCI doesn't apply to NVME

what motherboard do you have?

 

[christmaslunch]

ahh, i thought it was just magician that wouldn't work.



so what happens if you try to install in UEFI boot?
AHCI doesn't apply to NVME

what motherboard do you have?

Still a black screen
I have a gigabyte b560

 

[Colif]

are you using boot override to boot the USB?

it might not make any difference

whats boot order? usb doesn't need to be in it, shouldn't really have anything in it yet since nvme is blank

on the save & exit screen of bios is a choice
Boot override
if you pick USB from here pc should restart and boot off the USB
(I have an Aorus X570, it has similar bios choices)


you shouldn't just get a black screen booting off the USB. NVME is blank (i assume) so it won't boot off it yet.

sure installer is okay?

 

[christmaslunch]

Yeah ive tried boot overriding it with just the ssd with windows installed on it, still nothing

 

[christmaslunch]

are you using boot override to boot the USB?

it might not make any difference

whats boot order? usb doesn't need to be in it, shouldn't really have anything in it yet since nvme is blank

on the save & exit screen of bios is a choice
Boot override
if you pick USB from here pc should restart and boot off the USB
(I have an Aorus X570, it has similar bios choices)


you shouldn't just get a black screen booting off the USB. NVME is blank (i assume) so it won't boot off it yet.

sure installer is okay?

Installer seems fine

 

[Colif]

strange it just goes black right away, installer doesn't get anywhere near the drive until half way through install

gigabyte b560

which B560?
this one? https://www.gigabyte.com/au/Motherboard/B560-AORUS-PRO-AX-rev-10#kf

got latest bios on motherboard?

might be the nvme is faulty in some way,
some ideas you could try in here - https://www.tenforums.com/pc-custom...o-install-nvme-pcie-drive-my-nightmare-5.html

 

[christmaslunch]

Yeah is that mother board
And yep bios is up to date

yeah i was thinking it may be faulty

 

[Colif]

tried all the m.2 slots?

since you have 3

 

[christmaslunch]

tried all the m.2 slots?

since you have 3

Yep
Also got an 860 evo that works perfectly, so i have no idea what the issue is

 

[Colif]

might want to contact Samsung, could be rma issue since it shows 2 odd behaviours

Samsung Product Warranty Information | Samsung Australia

Select a category below to find your product and then take a look at what's covered in your warranty.

www.samsung.com

 

[christmaslunch]

might want to contact Samsung, could be rma issue since it shows 2 odd behaviours

Yeah, I’ll swap it for another one

 

[christmaslunch]

might want to contact Samsung, could be rma issue since it shows 2 odd behaviours

Samsung Product Warranty Information | Samsung Australia

Select a category below to find your product and then take a look at what's covered in your warranty.

www.samsung.com

Thank you for your help, really appreciate it

 

[Colif]

any time.