[SOLVED] My UPS dies when the power goes out. Help!

[rbryant73]

Hello, my UPS worked well for a few years but now it dies when my power goes out. It's a Cyber Power 1500 VA, as seen here:

https://www.homedepot.com/p/CyberPower-1500VA-8-Outlet-UPS-Battery-Backup-with-LCD-Display-LX1500G/205702589

When the power goes out, the UPS emits a steady tone, screen goes dead, and unfortunately my PC and monitor die too. I've lost work a couple times.

Is it possible this thing has just given up the ghost? I've had it 5-6 years, and I got it from my IT department; not sure how long they'd had it.

I switched the PC cord to a different outlet on the UPS and manually killed power, and the same result, so it's not a single bad outlet.

Do I just need to buy a new one? If so, what are the things I should look for?

If it matters, here's what I have plugged into it:

Battery-protected side:
-Desktop PC (900W power supply, RTX 2070 Super GPU)
-Cable modem
-Eero beacon
-24" monitor

Surge-protected-only side:
-Landline phone
-Desktop speakers
-24" monitor
-Extenstion cord, which has:
--Brother multifunction printer
--22" monitor

Thanks!

Rich

 

[kanewolf]

Hello, my UPS worked well for a few years but now it dies when my power goes out. It's a Cyber Power 1500 VA, as seen here:

https://www.homedepot.com/p/CyberPower-1500VA-8-Outlet-UPS-Battery-Backup-with-LCD-Display-LX1500G/205702589

When the power goes out, the UPS emits a steady tone, screen goes dead, and unfortunately my PC and monitor die too. I've lost work a couple times.

Is it possible this thing has just given up the ghost? I've had it 5-6 years, and I got it from my IT department; not sure how long they'd had it.

I switched the PC cord to a different outlet on the UPS and manually killed power, and the same result, so it's not a single bad outlet.

Do I just need to buy a new one? If so, what are the things I should look for?

If it matters, here's what I have plugged into it:

Battery-protected side:
-Desktop PC (900W power supply, RTX 2070 Super GPU)
-Cable modem
-Eero beacon
-24" monitor

Surge-protected-only side:
-Landline phone
-Desktop speakers
-24" monitor
-Extenstion cord, which has:
--Brother multifunction printer
--22" monitor

Thanks!

Rich

The most likely answer is that the internal battery has lost capacity. Five years is the maximum recommended lifespan of a UPS battery. Less if you have frequent power outages that require battery use.
Here is an example of replacement batteries -- https://www.amazon.com/12V-Replacement-Battery-CyberPower-LX1500G/dp/B019FQ9RQM
And here is a video showing how to replace batteries --

View: https://www.youtube.com/watch?v=YGWUr6Nsths

 

[rbryant73]

Super helpful, thanks! Just ordered replacement batteries.