NCIX Horrible Horrible customer service

[Thomas_218]

I personally would never buy anything from NCIX again unless they have a really good deal. Which they sometimes do, no doubt. I've been buying from them for the past many years, but no more... Just seems like they're a business for $ and $$ only.

I just ordered something from them on the 23rd of December for an open box item. They charged me over a week ago and yesterday, they replied "Sorry we've either over sold or lost the open box item you're trying to buy". Their solution to me was: Please purchase at new price or we can do a full refund. Thanks, let me just roll back time and buy another monitor at boxing day sale... Even called the store manager and their response to me was just deflection until I give up. The hilarious thing was I saw the same monitor being sold as open box the same day as they told me it was missing for 40$ more.(Please know the open box option was taken off after my purchase and put back a few days before they rejected my purchase...)

 

[Barty1884]

While I can appreciate now not having a 'boxing day sale' priced monitor, these things happen; especially on open-box items where there's a finite number of them.

They've offered you a full refund, that's about what I'd expect for an honest mistake.

You saw one for sale? It's quite possible it wasn;t the exact same one you purchased. Could've been a model returned recently (with all hardware, packaging etc) or was a display item, therefore did not warrant the $40 lesser price (for a potential variety of reasons)?

You could always email NCIX to register a complaint....but I wouldn't image it'll go anywhere in all honest.

 

[Gam3r01]

Sounds like there was some mistake in the listing so your order couldnt be processed. They refunded the full purchase amount which is realistically all they can do for you. It is an upsetting thing to not get a sale price, but if the product was over purchased (it happens) theres nothing they could do since its an open box listing.

"Just seems like they're a business for $ and $$ only"- To be fair, thats what a business is for.