[SOLVED] Need help diagnosing a gaming problem

[dohhay29]

Purchased a premade gaming computer in July 2020 specs below:

Processor	Intel® Core™ i7-9700KF Processor (8x 3.60GHz/12MB L3 Cache)
Processor Cooling	120mm RGB Liquid Cooling System
Memory	16GB [8GB x 2] DDR4-3200MHz ADATA XPG SPECTRIX D41 RGB
Video Card	GeForce RTX 2070 SUPER - 8GB GDDR6 (VR Ready)
Storage	1TB Intel 665P M.2 NVMe SSD
Motherboard	ASRock Z390 PHANTOM GAMING 4-IB w/ WiFi
Power Supply	650 Watt - HIGH POWER 80 PLUS Gold
Internal Wireless Network	PCIe or On-Board Wireless Network
Operating System	Windows 10 Home

Started having problems in September with lock ups happening while playing games. Interestingly, I only experience lock ups when playing games I have downloaded after September, and have never experienced them in the games I had on my computer before. I describe the lock ups and my attempts to diagnose so far:

• The lock ups present as a frozen screen and a loud tone coming through the speakers. The computer requires a hard restart, I cannot input any commands unless I shut it down.
• They occur anywhere between 10 minutes and 3 hours of playing the game. They happen during CPU/ GPU intensive moments, loading screens, and during idle time where nothing stressful is occurring.
• The specific games they occur on are Battlefront II and Vermintide II (all purchased after Sept 2020).
• Games downloaded before Sept 2020 (RDR2, Total War 3K and Warhammer 2, Elite Dangerous, NMS, Bannerlord) have never experienced a lock up.

My work-up so far:

• I have updated GPU and audio drivers
• I have run Prime95 and FurMark to stress my CPU/ GPU without issue.
• I turned up my fans to run faster at lower temps
• I have run Windows memory diagnostic and Seatools for my memory and HD which appeared clean
• I had a third party run a hardware diagnostic tool which was unrevealing
• I have done a factory reset on my PC to try to rule out a drivers issue

I am unsure what to do next other than an RMA (which I have the opportunity to do but would like to avoid). I am presenting this to hopefully get some input from people who are (much) more knowledgeable about this than I am. I appreciate any advice/ solutions.

 

[Frag Maniac]

Maybe try an SFC scan and malware scan.

Follow these instructions exactly, making sure to restore the system image before running the scan.

https://support.microsoft.com/en-us...ndows-10-365e0031-36b1-6031-f804-8fd86e0ef4ca

Malwarebytes is good for malware scans.

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