Need help, random frequent blue screens, SYSTEM_SERVICE_EXCEPTION

freddycatking

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Hi!

I've had this problem for a few months now; Frequently, but randomly, (every few minutes or every few days) my computer has short bursts of blue screens/black screens/force reboots/total freezes. Sometimes a dump file is created, sometimes I have to hard reboot and it's not. The dump files point to all sorts of different drivers and crash-reasons. Usually the crash occurs when I'm doing something taxing like using music software or playing games, but sometimes it happens simply browsing the internet, and once it happened on boot.

I'm running out of ideas; I run sfc/scannow every few hours now, use ccleaner constantly, and don't have an antivirus installed (but I'm 100% sure I don't have a virus) I also ran memtest for 10 hours with no errors, and re-installed windows once, AND updated my bios, but the problem still persists.

Attached in the link below are 3 of the most recent dump files, but there were older dump files that are now deleted as well with errors like MEMORY_CORRUPTION and various USB-related errors, not always SYSTEM_SERVICE_EXCEPTION. None of these pointed to any specific third party driver except one that pointed too "amd usb filter driver" which I uninstalled, but the problem continued.

Any help would be GREAT.

https://drive.google.com/file/d/0By2mWkrk9BwEUUxwSXRvRGhXdGs/view?usp=sharing

some system info: http://pcpartpicker.com/user/b1naryth1ef/saved/WmvWGX
(currently booted on sandisk ssd)
 

FreshRestart

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The PCPartPicker link indicated a compatibility issue, it is mentioned that you may need a bios update to run the FX-8350. Is your bios updated to the most recent version?
 
third bugcheck was also caused by memory corruption
remove overclocking driver, you might also run memtest86 to confirm you don't have bad memory timings set in BIOS.
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second bugcheck was caused by memory corruption.
no clear reason why. - remove overclocking driver.

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for this first bugcheck you will want to make sure you have installed the various window updates, go to the asus website for your motherboard and install the CPU chipset drivers and any custom USB drivers for your motherboard. update drivers for any usb device on your system. Change the memory dump type to kernel so the next bugcheck has the debug info on the USB devices.

first bugcheck: BUGCODE_USB_DRIVER (fe)
the system bugchecked in usb code

the stack has been corrupted, this is likely caused by a bug in a driver for a USB device attached to your system.
to figure out this problem you have to change the memory dump type to kernel, reboot and provide the kernel memory dump. How to change the memory dump type: https://www.sophos.com/en-us/support/knowledgebase/111474.aspx


suspect driver:
HID mini driver for USB Fx2 Device (Razer driver)
\SystemRoot\system32\DRIVERS\VKbms.sys Thu Sep 30 09:16:33 2010
look for update:
http://drivers.razersupport.com/index.php?_m=downloads&_a=view&_m=downloads&_a=view

another suspect driver:
Focusrite audio USB 2.0 driver
\SystemRoot\system32\DRIVERS\ffusb2audio.sys Wed Sep 25 06:40:36 2013
look for update: http://global.focusrite.com/downloads

remove overclocking driver:
C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys Tue Feb 11 03:06:52 2014
update network driver:
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
\SystemRoot\system32\DRIVERS\Rt64win7.sys Wed Dec 26 09:17:50 2012
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

machine info:
BIOS Version 2501
BIOS Release Date 04/09/2014
Manufacturer ASUSTeK COMPUTER INC.
Product M5A97 LE R2.0
Processor Version AMD FX(tm)-8350 Eight-Core Processor
Processor Voltage 8eh - 1.4V
External Clock 200MHz
Max Speed 4000MHz
Current Speed 4000MHz


 

freddycatking

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I will try your suggestions but my bios is currently the latest version, with default settings (except in high performance mode, and usb 3.0 and hpet turned OFF) and I have already run memtest86 for 10 hours, with 0 errors. Also, can I simply delete AODdriver? I realize it's an overclocking driver, but it's part of my AMD drivers.

You should also know; Focusrite driver is is currently up to date, that's for an external sound card.
 

FreshRestart

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AMD Overdrive is a stand alone overclocking software utility unless you are talking about the Overclocking options in the Catalyst suit. Do you have the latest WHQL release of AMD drivers?
 

freddycatking

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Yes I have the current version; Do I simply delete the folder or is there a specific overdrive uninstaller?

EDIT: also those drivers are now updated and the crash dump is set to full with a large pagefile; waiting for bsod
 

FreshRestart

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You should go to Control Panel>Search for Programs>Uninstall a program>Look for the Catalyst install manager>right click>change>next>express uninstall all AMD software
 

freddycatking

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This will uninstall my graphics drivers and catalyst control center, which I need. I'm not overclocking or using the overdrive driver anyway, can I leave it?
 

freddycatking

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Either way, if I use the uninstall manager, I can't only remove Overdrive. It would remove my actual graphics driver as well.

EDIT: I was referring to this part of your post:
" remove overclocking driver:
C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys Tue Feb 11 03:06:52 2014 "
 

freddycatking

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BUMP/UPDATE: Every time I freeze or BSOD, this warning pops up in event viewer:

Warning 5/23/2015 1:56:04 PM WHEA-Logger 19 None

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 5/23/2015 1:56:04 PM
Event ID: 19
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: FREDDY-PC
Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 7

The details view of this entry contains further information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
<EventID>19</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-05-23T18:56:04.853515600Z" />
<EventRecordID>19997</EventRecordID>
<Correlation ActivityID="{99C4A3BE-CB89-4F5C-8E8C-DA1ECD4774F6}" />
<Execution ProcessID="1296" ThreadID="1332" />
<Channel>System</Channel>
<Computer>FREDDY-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="ErrorSource">1</Data>
<Data Name="ApicId">7</Data>
<Data Name="MCABank">1</Data>
<Data Name="MciStat">0x8c00002000010151</Data>
<Data Name="MciAddr">0xf880043c8243</Data>
<Data Name="MciMisc">0xc00a0fff00000000</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">0</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">5</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">1</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">928</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

Is this a possible culprit?
 
Looks like you still have the overclocking driver installed.
I would just delete the file:
C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys Tue Feb 11 03:06:52 2014
if you can not find the uninstaller. (or google on how to remove it)

--------------

where did you get your build of windows? you have a strange mix of windows file versions.

can you run cmd.exe as an admin then run
sfc.exe /scannow
and confirm your windows files are not corrupted?

the bugcheck I am looking at looked like it started as an app fault in the windows 32 bit subsystem and propagated out to a full bugcheck of the operating system.


your drivers list has just a odd mix of versions like two different windows versions were put together.

you might consider a full wipe of your system and doing a clean install of 64 bit version of windows 7 with SP1
if removing the overclock driver does not help.
 

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