[SOLVED] need help reinstalling OS X Mavericks

[inerax]

Hello everyone. I have taken on the task of reformatting a friends mac. I have downloading the ISO of Mac OS x 10.8 Mountain Lion ISO. I have his user name and password for the app store and this works because he has purchased a legit copy.

So, i have gone through the apple help here (http://support.apple.com/kb/PH10763). I am to the point of clicking on reinstall OS X. I put in the username and password. I select the disk where i want to install OS X Mavericks. After that a screen comes up that says "downloading additional components. your computer will restart automatically."

I have let this run but nothing happens. Can someone point me in the right direction to get this going?

PS, i am a super noob to macs 🙁


Thank you everyone!

 

[COLGeek]

Go here: http://www.macworld.com/article/2055518/installing-mavericks-what-you-need-to-know.html

Since it has to download the install media, it may take a while.

 

[inerax]

Go here: http://www.macworld.com/article/2055518/installing-mavericks-what-you-need-to-know.html

Since it has to download the install media, it may take a while.

I have to be doing something wrong and I am really struggling to figure it out.

After the download completes it goes back to to the OS X utilities page. If i go to reinstall OS X the same process starts all over. Where do I go after the download completes and i am on the OSX Utilities page?

 

[COLGeek]

Important: You must be connected to the Internet to reinstall OS X.

Choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command (⌘) and R keys.
If you’re not connected to the Internet, choose a network from the Wi-Fi menu (in the top-right corner of the screen).
Select Reinstall OS X, then click Continue.
Follow the onscreen instructions. In the pane where you select a disk, select your current OS X disk (in most cases, it’s the only one available).

 

[inerax]

Important: You must be connected to the Internet to reinstall OS X.

Choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command (⌘) and R keys.
If you’re not connected to the Internet, choose a network from the Wi-Fi menu (in the top-right corner of the screen).
Select Reinstall OS X, then click Continue.
Follow the onscreen instructions. In the pane where you select a disk, select your current OS X disk (in most cases, it’s the only one available).

I have connected hardwire to the internet. I have attached 2 pictures. I go through the download. It says the computer will reboot automatically. Instead of rebooting the computer goes back to the OS X Utilities page without ever restarting.

downloading




after download this comes up

 

[inerax]

Does anyone know why it's going from download back to the prev screen without install?

 

[COLGeek]

What happens when you select Reinstall OS X? Does it attempt to download again? Also, in the Disk Utility, do you have a filesystem setup already?

 

[inerax]

What happens when you select Reinstall OS X? Does it attempt to download again? Also, in the Disk Utility, do you have a filesystem setup already?

When I select reinstall it does download every time. I don't know what you mean by "do you have a file system setup already." So I'm going to go with no

 

[COLGeek]

Take a picture of what Disk Utility shows and post it.

 

[inerax]

Take a picture of what Disk Utility shows and post it.

Below is what i see. I honestly have no idea what to do from here. Do i have the right disk? I have Mac OS X 10.8 Mountain Lion

 

[inerax]

Take a picture of what Disk Utility shows and post it.

After checking it looks like i have a ISO for 10.8 mountain lion. The reinstall OS X in the OSX Utilities is not working for me. it just puts me into a endless loop.

How i can just install 10.8 and get this computer working. I am so frustrated at this point.

Can anyone help me out?

 

[COLGeek]

Do you have the ISO burned to DVD?

Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key. This will allow you to boot from the DVD and run the installation.

Back to the original effort, have you verified that your partition is okay?

 

[COLGeek]

This might be a useful link for you as well: http://www.macworld.com/article/2056561/how-to-make-a-bootable-mavericks-install-drive.html

 

[inerax]

This might be a useful link for you as well: http://www.macworld.com/article/2056561/how-to-make-a-bootable-mavericks-install-drive.html

So, when I go to the apple and click "startup disk" i select the disk then click restart. The system restarts and goes to the apple logo and has the spinning circle and never moves from that.

 

[COLGeek]

This is starting to sound like a defective Mac. Do you or your friend live anywhere near an Apple Store?

 

[inerax]

This is starting to sound like a defective Mac. Do you or your friend live anywhere near an Apple Store?

+1 on the defective mac. I reburned the disk (just incase) and BAM... started to install like i thought it should....

Then I get install failed (pic below).... Eff....

I started the install again... Now its just sitting on a screen that says "Installing" with a large X in the background... Has been sitting on this screen for 10+ hours.

I do live near a apple store. Going to give it to my friend and tell him GL lol.

 

[COLGeek]

That is what I was starting to think. You did all you could. Well done finding the problem.

 

[inerax]

That is what I was starting to think. You did all you could. Well done finding the problem.

Just to make sure I am correct. This would be a hard drive problem right?

 

[COLGeek]

Yes

 

[inerax]

Yes

As always. Toms is the best.

Thank you everyone for your help.

 

[COLGeek]

You are very welcome. Have a great day!