Need help with error event id 55, don't know where to look for the problem

[Guest]

Hi everyone,

Windows 7 Professional 64bit.

For the past week or two I've been getting heaps of error id 55 in my event viewer. the message reads "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\NgVolumeSnapshot1."

I can't run chkdsk though because don't know where or how to find the volume "\Device\NgVolumeSnapshot1.""

I use Windows 7 Backup & Restore occasionally to backup my pc onto drive E/: (my spare hdd) and I am thinking maybe it might have something to do with the "WindowsImageBackup" on this drive.

A few times chkdsk has attempted to run on boot-up but says the corrupt drive is not accessible [or words to that effect]. Can someone help me sort out this worrying error please?

Normally my pc boots up ok but occasionally it will crash just after log in. I can still hear the pc running when the crash occurs and I don't get a BSOD. My monitor just goes completely black and there is no reaction from the pc at all. After switching off and rebooting I can use the pc all day with no further trouble. This has be happening for quite some tie so I think it is a seperate problem, not related to event 55.

Thanks.

 

[scout_03]

use this and see what it found http://www.resplendence.com/whocrashed also you ould use the hdd maker test software to see if hdd still good use both short and long test . this https://support.microsoft.com/en-us/kb/2641432

 

[Guest]

Hi scout_03,

Thanks for the reply,

As you suggested I ran hdd manufacturs test software on all my disks and they were found to be healthy. I also tried running the Whocrashed anilyser, but it was unsuccessful because it needs to look at my Windows Memory Dump files. Trouble is I don't have any dump files in my system, it seem they were all being deleted whenever I ran Ccleaner because I had neglected to uncheck the "memory dumps" checkbox in Ccleaners list of files to be cleaned. I'm not even sure if the crashes I experience actually create a dump file because I never get a Blue Screen of Death per se, I get only a sudden dead black screen.

At 9pm tonight I cleared my Event Viewer list of errors because it was getting to be massive, Now it's just 3 hours later and already my Event Viewer is showing 103 red errors! All of them read the same -
"Source -NTFS, Event ID 55,
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\NgVolumeSnapshot1."

I'd sure like to fix it but don't know how.

 

[scout_03]

for the corrupted files use the os cd to do a repair and see what is going on you may have catch a boot virus or something similar .