Question Need help with gaming pc that soft reboots randomly only in certain games

[Khumbolawo]

Computer Type: Desktop

GPU: Powercolor Figther AMD Radeon RX 5600XT

CPU: RYZEN 5 3600 6 Cores / 12 Threads

Motherboard: Asus B350M-K

BIOS Version: 6233

RAM: 8GB x2 Crucial by Micron DDR4 CL22

PSU: Cooler Master G600 Gold 80+ Gold rated non modular

Case: Cit Meta 2 140mm intake / 3 120mm exhaust

Operating System & Version: WINDOWS 10 PRO 19045.5247

GPU Drivers: Adrenaline Driver Version 24.10.1 (32.0.12019.1028)

Chipset Drivers: AMD B350 CHIPSET DRIVERS VERSION 6.05.16.221

Background Applications: MSI afterburner, Firefox, Steam, EGS, Whatsapp etc

Description of Original Problem: I've been having this super weird issue with my PC for months. Seems like depending on the game, I'll just get a freeze or black screen at random moments and the PC will just restart.

The crashes are impossible to reproduce and happen randomly. Ive run aida64 stress test all night and the system doesn't reboot. Sometimes the problem games can be running for hours and then randomly crash during very mundane moments in game.

Games that I remember crashing in this way are The Witcher 3, deus ex mankind divided, Street Fighter 6 (very rarely) idk maybe some other ones I'm forgetting

Troubleshooting:

• I have different CPU now, still happens on that. Happened on 3500x before, happens on 3600 now
• I already ran memtest86 on the ram, passed all tests after testing overnight
• My PSU is 600w and is a cooler master g600 gold. Got it refurbished yes, but it's a tier B unit on the PSU tier list and has a gold rating on cybernetics. I specifically picked it because it has good reviews and should be reliable
• CPU and GPU temps both never go above 70c in the CiT Meta case
• I've played cyberpunk 2077, RE4 remastered, ratchet and clank rift apart, god of war, back 4 blood and a bunch of other games for hours on end on this PC and its worked flawless
• windows event log just says kernel power (41) when it happens

My suspicions:

- I run my PC on a power strip. This doesn't explain why some games run for hours with no issues though
- the motherboard front USB is buggy as hell and has some busted rear USB. Maybe on its way out?
- The PSU isn't brand new. Came shrink wrapped and everything and shouldn't be older than 4 years (PSU came out in 2021 or something) but it's used
- System is unstable for some reason. Only stability testing soft I've used so far is AIDA64 extreme but if anyone can recommend something that can help reproduce the issue I am willing to try it

 

[Lutfij]

Welcome to the forums, newcomer!

My PSU is 600w and is a cooler master g600 gold. Got it refurbished yes, but it's a tier B unit on the PSU tier list and has a gold rating on cybernetics. I specifically picked it because it has good reviews and should be reliable
One of the issues with the classification of refurbished, is usually that the unit was probably returned by another user and they didn't know what's wrong with it or didn't know how to fix it, so they tend to be someone else's problem, so they're let off for less than MSRP which also helps getting inventory moving forward. A brand new unit would hold next to the reviews. An used unit, will can not be made to stand next to a review, mind you.

the PSU isn't brand new. Came shrink wrapped and everything and shouldn't be older than 4 years (PSU came out in 2021 or something) but it's used
Another red flag, the unit being used.

Without dwelling on your tier and 80+ efficiency rating, have you tried sourcing(borrow, not buy) a higher wattage reliably built(non refurbished) 650W PSU to rule out your PSU being the root cause of the issue?

Asus B350m-k with latest bios and chipset drivers as of posting
For the sake of relevance, what BIOS version are you on for your motherboard? If you'd flashed the BIOS prior to this thread's creation, did you clear the CMOS after verifying your BIOS was flashed successfully? To add, the VRM's on that board are bare...see if aiming a fan at the VRM's help curb the reboots.

Generic snowman 4 heatpipe cpu cooler. Gets the job done, system isnt overheating
Mind sharing a link or picture to said heatsink? What sort of temps are you seeing? How are you monitoring your temps?

 

[Khumbolawo]

Welcome to the forums, newcomer!

My PSU is 600w and is a cooler master g600 gold. Got it refurbished yes, but it's a tier B unit on the PSU tier list and has a gold rating on cybernetics. I specifically picked it because it has good reviews and should be reliable
One of the issues with the classification of refurbished, is usually that the unit was probably returned by another user and they didn't know what's wrong with it or didn't know how to fix it, so they tend to be someone else's problem, so they're let off for less than MSRP which also helps getting inventory moving forward. A brand new unit would hold next to the reviews. An used unit, will can not be made to stand next to a review, mind you.

the PSU isn't brand new. Came shrink wrapped and everything and shouldn't be older than 4 years (PSU came out in 2021 or something) but it's used
Another red flag, the unit being used.

Without dwelling on your tier and 80+ efficiency rating, have you tried sourcing(borrow, not buy) a higher wattage reliably built(non refurbished) 650W PSU to rule out your PSU being the root cause of the issue?

Asus B350m-k with latest bios and chipset drivers as of posting
For the sake of relevance, what BIOS version are you on for your motherboard? If you'd flashed the BIOS prior to this thread's creation, did you clear the CMOS after verifying your BIOS was flashed successfully? To add, the VRM's on that board are bare...see if aiming a fan at the VRM's help curb the reboots.

Generic snowman 4 heatpipe cpu cooler. Gets the job done, system isnt overheating
Mind sharing a link or picture to said heatsink? What sort of temps are you seeing? How are you monitoring your temps?

Thanks for reply! I formatted the post a bit better so you can see the driver versions and such now.

I have not been able to source a PSU yet. I live in Malawi and computer parts are generally difficult to find anywhere, let alone borrow. I had to purchase my PSU from taobao and ship it through 3rd party agents. I double checked reviews for the store as best I could but I know that probably isn't good enough compared to being able to access Amazon or some trustworthy hardware store. To rule out PSU my only option to buy something local. Any brand new ones will possibly not be highly rated units or be prohibitively expensive since only scalpers and other bad actors sell components here.

No I have not cleared my CMOS battery after BIOS updates, will attempt this also.

I am trying to figure out the best way I can send the pics you asked for.

Edit: created google photos library with a screenshot of RTSS in Deus Ex and a picture of fans in the case. I have fans directly above the vrm

https://photos.app.goo.gl/QbAPCAx6HiyTGgGAA