Need help with system hangs

[JWMiddleeton]

I built the following system in July 2023:

Win 11 Pro | i7-12700K | Gigabyte Aorus Elite AX D4 | Deepcool AK620 Dark CPU Cooler | XFX Speedster MERC319 Radeon RX 6900 XT Black Gaming | Cosair Vengeance LPX 2x16GB DDR4 3200 CL16 | Samsung 980 Pro 2TB M.2 SSD (x2) | Samsung 850 EVO 500GB SATA SSD | Lian Li Lancool 216RGB ATX Case | MAINGEAR IGNITION 1200 Watt 80 Plus Platinum PSU

It ran beautifully for a few months until I did the following:

23H2 Upgrade with Windows Insider Program (I reverted back to 22H2, didn't help)
Newest Radeon drivers (since then reverted to older version)
Updated drivers with GCC (Gigabyte Control System)

Now it will hang for 10 to 20 seconds. The screen will dim and mouse disappears. This morning I was doing screen prints of errors to post here and it happened. Often it happens with YouTube videos, recently it did it when exiting fullscreen, but not consistently. It also has happened in Excel. Once it starts it continues and becomes more frequent, like multiple times in a minute or two. I've logged out and back in to get control back and I've rebooted. I've scanned with Windows Defender for viruses.

The only thing I've been able to find in my troubleshooting is where Game Bar stopped responding with the Problem Event Name of MoAppHangXProc.

Any ideas?

 

[Roland Of Gilead]

I built the following system in July 2023:

Win 11 Pro | i7-12700K | Gigabyte Aorus Elite AX D4 | Deepcool AK620 Dark CPU Cooler | XFX Speedster MERC319 Radeon RX 6900 XT Black Gaming | Cosair Vengeance LPX 2x16GB DDR4 3200 CL16 | Samsung 980 Pro 2TB M.2 SSD (x2) | Samsung 850 EVO 500GB SATA SSD | Lian Li Lancool 216RGB ATX Case | MAINGEAR IGNITION 1200 Watt 80 Plus Platinum PSU

It ran beautifully for a few months until I did the following:

23H2 Upgrade with Windows Insider Program (I reverted back to 22H2, didn't help)
Newest Radeon drivers (since then reverted to older version)
Updated drivers with GCC (Gigabyte Control System)

Now it will hang for 10 to 20 seconds. The screen will dim and mouse disappears. This morning I was doing screen prints of errors to post here and it happened. Often it happens with YouTube videos, recently it did it when exiting fullscreen, but not consistently. It also has happened in Excel. Once it starts it continues and becomes more frequent, like multiple times in a minute or two. I've logged out and back in to get control back and I've rebooted. I've scanned with Windows Defender for viruses.

The only thing I've been able to find in my troubleshooting is where Game Bar stopped responding with the Problem Event Name of MoAppHangXProc.

Any ideas?

Hey there,

You could try reset CMOS and set the bios to default. Once done test again. What bios are you running?

You could also test your ram with memtest86+ and rule out ram as an issue.

 

[JWMiddleeton]

I have F9 BIOS version, which is not available on the Gigabyte website. F7 is the latest available for download. So, GCC must have updated it.

I'm currently running MEMTEST86+. It is like watching paint dry. I'm on my BudgetBox, a Ryzen 5 3600 that I got last Black Friday from Micro Center for $130 (CPU & MB.)

 

[JWMiddleeton]

MEMTEST86+ continued to run all night. I stopped it at 18+ hours with 12 passes on 32GB of DDR4 RAM with NO ERRORS! 😛 So, that isn't the problem.

 

[JWMiddleeton]

Right after I posted the above info, I opened a file in Excel and it hung and was hard to get control back.

This is the first error in msinfo32 WER:

11/13/2023 11:43 AM Windows Error Reporting Fault bucket , type 0
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.22621.2700:1
P2: wcp\sil\ntsystem.cpp
P3: Windows::Rtl::SystemImplementation:😀irectFileSystemProvider::SysSetInformationFile
P4: 4098
P5: c0190037
P6: 0xab3097a2
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\Windows\Logs\CBS\CBS.log
\\?\C:\Windows\Logs\CBS\CbsPersist_20231102203606.cab
\\?\C:\Windows\servicing\Sessions\Sessions.xml
\\?\C:\Windows\WinSxs\poqexec.log
\\?\C:\Windows\Logs\Cbs\FilterList.log

These files may be available here:
NULL

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2a3b1f13-a323-4a82-9a90-b5c0cce6d6de
Report Status: 262148
Hashed bucket: 
Cab Guid: 0

Does this mean anything to anyone?

 

[Roland Of Gilead]

Try running the file checker: https://www.dell.com/support/kbdoc/...rompt window,is complete, reboot the computer. Your OS may have errors.

 

[punkncat]

SFC/DISM?

 

[JWMiddleeton]

Try running the file checker: https://www.dell.com/support/kbdoc/en-ie/000126064/how-do-i-run-the-system-file-checker-in-microsoft-windows#:~:text=In the command prompt window,is complete, reboot the computer. Your OS may have errors.

Results of Scan: Windows Resource Protection did not find any integrity violations.

Interesting utility, was not aware of it. Thanks!

 

[JWMiddleeton]

DISM?

Another new trick. I ran it and it did find something with /ScanHealth. So, I ran it again with /RestoreHealth. Here are the results:

PS C:\Users\Johns12700K> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2552

Image Version: 10.0.22635.2700

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Users\Johns12700K>
PS C:\Users\Johns12700K> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2552

Image Version: 10.0.22635.2700

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\Users\Johns12700K>

 

[Roland Of Gilead]

I have F9 BIOS version, which is not available on the Gigabyte website. F7 is the latest available for download. So, GCC must have updated it.

I'm currently running MEMTEST86+. It is like watching paint dry. I'm on my BudgetBox, a Ryzen 5 3600 that I got last Black Friday from Micro Center for $130 (CPU & MB.)

Did you clear CMOS after this? If not, do that. Then test again.

 

[JWMiddleeton]

Did you clear CMOS after this? If not, do that. Then test again.

Nope, as the only change I'd made was for the XMP profile. Since I ran MEMTEST86+ with XMP, I see no reason to make that change.

So, far DISM seems to have fixed things. I'll give it some time and post again.

 

[Roland Of Gilead]

I see no reason to make that change.

It is standard practice to clear your CMOS (CLRTC) after a bios update or if you are having other issues.. If you did not do that when you last updated, it could be the reason for your troubles.

When you update the bios, clearing CMOS will clear any remnants of microcode from the CMOS memory. It will default your bios to it's factory settings. This process takes all of about 5 minutes.

 

[JWMiddleeton]

It is standard practice to clear your CMOS (CLRTC) after a bios update. This process takes all of about 5 minutes.

It was more than 5 minutes as I had to remove my GPU to get to the switch. At least I able to get a little dust from the inside. I rebooted, reset XMP and we are up and running.

 

[Roland Of Gilead]

Boom! Excellent result

Next time, you'll be able to do it in 5 mins 😉

 

[JWMiddleeton]

Boom! Excellent result

So far, so good. It has not run this long without issues for few months.

Thanks @Roland Of Gilead and @punkncat!

Years ago, long before retiring, I was a CNE and MCP (Windows 2000). Stuff has come a long ways since then.

John

 

[Roland Of Gilead]

So far, so good. It has not run this long without issues for few months.

Thanks @Roland Of Gilead and @punkncat!

Years ago, long before retiring, I was a CNE and MCP (Windows 2000). Stuff has come a long ways since then.

John

Cheers John. You are very welcome. You're right about tech and it's advancements. That's why I come here to Tom's - To keep growing my knowledge, answer and ask questions.

Good luck! Let us know if there are further issues.

Keith

 

[JWMiddleeton]

Good luck! Let us know if there are further issues.

Thanks, but it is hanging again. It did it in Excel, part of Office Pro 2019. I was using it earlier without issue, but just now it hung. Once that started, now Print Screen hangs. With recent updates to Windows 11 you can select what to capture from your screen with your mouse. That hangs, but it gets more than it shows.

 

[Roland Of Gilead]

Thanks, but it is hanging again. It did it in Excel, part of Office Pro 2019. I was using it earlier without issue, but just now it hung. Once that started, now Print Screen hangs. With recent updates to Windows 11 you can select what to capture from your screen with your mouse. That hangs, but it gets more than it shows.

Have you re-installed Windows? This might be the only option left. Upgrading and downgrading from Windows builds, may have caused an issue that's not detectable by SFC. or as a conflict.

 

[JWMiddleeton]

Have you re-installed Windows?

This was a fresh install. All that has changed is normal updates. Since I did SFC and DISM, it is running much better. For my spreadsheet work I'm using Libra Calc instead of Excel. I've not had to reboot. Even Print Screen is working properly.

Is there a way to do a repair install of Office Pro 2019?

 

[Roland Of Gilead]

Is there a way to do a repair install of Office Pro 2019?

Right click on the Start button then select on Apps and Features. Locate the Office software in the list of apps, either listed as Microsoft Office 365 or Office 2019. Choose the Office app and select Modify. Select either option 1 of a Quick Repair or option 2 of an Online Repair, then select Repair

 

[JWMiddleeton]

Interesting! I missed that as well. Anyway, I had already logged into Microsoft.com com and reinstalled Office. So, far all is good. If not, I'll try the repair.

 

[Roland Of Gilead]

Good luck!

 

[JWMiddleeton]

@Roland Of Gilead - I think I've found the problem, at least heading in the right direction. I took out the GPU and ran DDU. I have been running on the UHD Graphics 770 IGPU for over 24 hours and haven't had it hang. A few things pointed me to this decision:

1. The Icons on the taskbar would not always display
2. When I would enter something in a cell on Excel and move to the next cell the screen would flash
3. Switching between full screen and default view on YouTube videos would trigger the hang
4. As I mention initially, the problem didn't start until I updated to 23H2, Updated Gigabyte drives with GCC and updated GPU drivers.

Now I need to reinstall GPU and try it. If the problem returns, I have two more GPU to try, all are AMD. The RX 6750 XT running on my budget box has been flawless with the Ryzen 5 3600.

UPDATE: The GPU is back in the system with latest Radeon drivers. So far it seems to be working. The Icon on the taskbar all show up. BUT, time will tell if the problems are resolved.