Need help with usb trouble

[stoneliberated]

Ok so I built a computer today for a friend. It's using the MSI Gaming 5 Z97 motherboard with Windows 10. The pc will recognize the old style keyboard input but it wont recognize a standard usb mouse/keyboard. I have tried reinstalling Windows 10 with no solution. I do notice that when I plug a mouse into one of the usb ports that the laser on the bottom lights up for a brief second, but thats it. I cant navigate the MSI dvd menu with a keyboard for some reason to install the drivers i need and it wond recognize a flash drive to install from that. Need some help

 

[DookieDraws]

Do you still have the keyboard plugged in that works? If not, plug it back in. Also, what type of menu comes up when you insert the support DVD?

 

[Shaun o]

First of all go into the bios of the motherboard.
If you can enable the option of detect usb legacy devices.

If you click on your advanced bios menu option.

Under the devices menu.

There will be a list of Usb ports in that secton.
On some motherboards you can select how many usb ports are enabled on the mother board if it can support 14 or more usb ports.

You should also have a compatibility support mode in your bios CMS for short.
You should if the option exists set the mode to full initialization so all ports are active before windows 10 loads.
Save the changes you have made before you exit your bios.

And all of your usb ports should work.
Be aware that some keyboards and mice don`t support usb 3.0 standards and you should always connect them to a usb 2.0 spec port for better compatibility.

You will most likely off the motherboard driver cd have to install usb 2.0 drivers, and the newer usb 3.0 drivers.

 

[DookieDraws]

Just to let you know- You can navigate around the support DVD using your keyboard. Simply use the up and down arrow keys, the right and left arrow keys, till you have highlighted what it is you want to click to open. Once you have an item highlighted, click the enter key to open it, including .exe files to run an installation, such as your drivers.

 

[stoneliberated]

Do you still have the keyboard plugged in that works? If not, plug it back in. Also, what type of menu comes up when you insert the support DVD?

Its the MSI driver and software setup window. I don't know how to navigate the window so I can check the boxes on the drivers i need to install with just a keyboard.

 

[DookieDraws]

Read what I said above your last post and try that.

 

[stoneliberated]

Read what I said above your last post and try that.

It wont let me navigate the window with the arrow keys or even tab around on it. I'm lost lol

 

[DookieDraws]

Use the Tab key to move around a dialog box or options window. Activate the check box or options button (using the tab key). To select the check box or options button press the space bar

 

[DookieDraws]

Do you have an old non-usb mouse to plug in? If so, use that. I should have said this to begin with.

Also, be sure to try the front USB ports and see if they work.

 

[stoneliberated]

I wish I did have an old non usb mouse. It won't recognize anythng on any of the usb ports. I'b beginning to wonder if there is an issue there.

 

[DookieDraws]

I think you just simply need drivers installed.

 

[stoneliberated]

I found an older USB mouse and tried that. It lights up but not mouse cursor..

 

[DookieDraws]

Are you on a laptop communicating with me here or desktop? If desktop, what type of mouse is it you're using? If it's a non-usb mouse, unplug it and use that temporarily to install the drivers on the other pc.

 

[stoneliberated]

Im on my desktop. The other computer is hooked up with another monitor. The mouse I plugged in was just a cheap usb mouse. I think I may have to get a ps/2 mouse.

 

[DookieDraws]

You mind trying something else?

 

[stoneliberated]

I'm up for anything at this point.

 

[DookieDraws]

Can you bring up the internet on the other pc by using your keyboard?

 

[stoneliberated]

I can't get the network drivers installed on the other pc because i can't navigate that menu

 

[stoneliberated]

Can you bring up the internet on the other pc by using your keyboard?

For some reason when i turn on the pc, sometimes it will power on for a second or two and then power off...and then on for a second or two and power off.

 

[DookieDraws]

Does it fully boot up? Sounds to me like you are describing POST (Power On Self-Test). Which is normal.

 

[stoneliberated]

Its done it a few times where it doesn't fully boot. I just re seated the cpu and made sure all the power supply cables were tight. I got mouse usage in the bios but none in Windows 10.

 

[DookieDraws]

Well, if the mouse works in BIOS you can try Shaun o's solution above if you want. I am just puzzled as to why Windows 10 don't have generic USB driver support on at least some of the ports. I am tired and probably overlooking something simple. It's late here and going to have to run in a bit.

 

[DookieDraws]

Hey, bud, I have to run. I am sorry I was unable to help you. Please update us when you get everything worked out. I'd like to know.

Best of luck to you, bud.

 

[stoneliberated]

Thanks for all your help! Still no solution yet. I ordered a ps/2 mouse off of ebay. I think if i can navigate those windows i can install the drivers. I post again when I get that mouse in.

 

[stoneliberated]

I'm gonna go ahead and RMA the board. I got the mouse working but It wont let me install the network adapter driver because it says the hardware is not there. I've had nothing but trouble out of this board so far. I did an identical build a few months ago and had no issues. Thanks for all your help