Hi folks,
Opened a new Netgear Nighthawk c7800 AC3200 modem/router this morning to set up internets in my next apartment. Before calling Comcast, I powered up the device and connected my lappy via ethernet to verify that the device worked. I was able to access the router login and changed the admin password but didn't do anything else at that time. The 2.4 and 5 Ghz LED's were lit up, as well as the ethernet LED corresponding to the port that my laptop was connected to.
After the expected 1.5 hrs on hold and dealing with comcast repeatedly "sending a signal to my device," they were finally able to communicate with my modem and said that I had internet connection. However, the router part no longer seemed to function. After the ISP activation I couldn't get either of the wifi signals (or LEDs) to come back on nor could I connect to the router via ethernet as I did earlier this morning. Of course, Comcast then tells me to call Netgear. Which I did only to be told after several soft/hard resets that it is defective.
But, it's NOT defective because I checked the functionality before starting the process! Or, at least, it wasn't before calling my ISP.
I'm really frustrated and would rather try to figure this out than send the device back and order a new one. Especially because I have zero confidence that this won't just happen again.
Anyone have an idea of something to try?
TYVM
Opened a new Netgear Nighthawk c7800 AC3200 modem/router this morning to set up internets in my next apartment. Before calling Comcast, I powered up the device and connected my lappy via ethernet to verify that the device worked. I was able to access the router login and changed the admin password but didn't do anything else at that time. The 2.4 and 5 Ghz LED's were lit up, as well as the ethernet LED corresponding to the port that my laptop was connected to.
After the expected 1.5 hrs on hold and dealing with comcast repeatedly "sending a signal to my device," they were finally able to communicate with my modem and said that I had internet connection. However, the router part no longer seemed to function. After the ISP activation I couldn't get either of the wifi signals (or LEDs) to come back on nor could I connect to the router via ethernet as I did earlier this morning. Of course, Comcast then tells me to call Netgear. Which I did only to be told after several soft/hard resets that it is defective.
But, it's NOT defective because I checked the functionality before starting the process! Or, at least, it wasn't before calling my ISP.
I'm really frustrated and would rather try to figure this out than send the device back and order a new one. Especially because I have zero confidence that this won't just happen again.
Anyone have an idea of something to try?
TYVM