Hi all,
I'm about to go insane so I would love if anyone had any guidance. Currently have ATT fiber and have had it for the past 3 years, so this issue was not always a thing. Currently using the default modem/router for ATT (It's an all in one, apparently I HAVE to use this modem/router combo. I did previously use it as just a switch and connected a router directly to it, but I stopped doing that a while ago because it was a pain.)
I would say about 1.5 years ago, I started getting daily (1-2 times per day) hardwired ethernet drops, where the error I would get on event viewer was e2express - Network cable is unplugged (pic attached). Sometimes there will be dozens of these errors in event viewer within a 10-20 second period of the internet going down. It would go away by itself in a few seconds and come back online. People in my house on WiFi at the same time that this happens are NOT disconnected, which led me to believe it was a computer issue (by this point, this issue has plagued both of my desktop computers, old and new). I read some posts that my network adapter on my motherboard has this issue, so I went ahead and bought a new network card and it still happened. I found out that if I limited my connection to 100mbps, this problem would NOT occur (this still holds true, however I am tired of having to force my connection to 100mbps when I pay for 1GBS). This led me to believe it was a cable issue. I had a new cable ran to both the router from the ONT box AND my computer to the router to rule out cable issues, and still nothing (CAT6E is used for every connection). My router doesn't seem to provide any useful logs either as to what is actually happening. I’ve also tried different ports on the router, reboots, network troubleshooter, etc. Please save me from this frustration!
I'm about to go insane so I would love if anyone had any guidance. Currently have ATT fiber and have had it for the past 3 years, so this issue was not always a thing. Currently using the default modem/router for ATT (It's an all in one, apparently I HAVE to use this modem/router combo. I did previously use it as just a switch and connected a router directly to it, but I stopped doing that a while ago because it was a pain.)
I would say about 1.5 years ago, I started getting daily (1-2 times per day) hardwired ethernet drops, where the error I would get on event viewer was e2express - Network cable is unplugged (pic attached). Sometimes there will be dozens of these errors in event viewer within a 10-20 second period of the internet going down. It would go away by itself in a few seconds and come back online. People in my house on WiFi at the same time that this happens are NOT disconnected, which led me to believe it was a computer issue (by this point, this issue has plagued both of my desktop computers, old and new). I read some posts that my network adapter on my motherboard has this issue, so I went ahead and bought a new network card and it still happened. I found out that if I limited my connection to 100mbps, this problem would NOT occur (this still holds true, however I am tired of having to force my connection to 100mbps when I pay for 1GBS). This led me to believe it was a cable issue. I had a new cable ran to both the router from the ONT box AND my computer to the router to rule out cable issues, and still nothing (CAT6E is used for every connection). My router doesn't seem to provide any useful logs either as to what is actually happening. I’ve also tried different ports on the router, reboots, network troubleshooter, etc. Please save me from this frustration!