I believe that you are refering to "hotspots". Is that correct?
I think they mean IP phones, with the PCs on the passthrough switch port. The cheaper (or older) models of those are usually only Fast Ethernet. What kind of crummy IT staff put in a 10Gb switch and then left all their PCs tied into 100Mb networking? The same kind that put in a 10-bay NAS for a 10-person office then only installed two drives, I guess. They need to fire that IT firm. It seems like they go for flashy and expensive "highly visible" tech they can market to management but neglect the fundamental stuff. One hopes that the NAS is actually connected to that switch with a 10Gb connection.
12mbyte is about the maximum you will see on a 100mbps connection because of the overhead of things like mac addresses and headers.
12.5MBps is the maximum speed period, ignoring overhead. 10 or 11 is the more realistic maximum that you'll see after overhead.
Also the NAS drive is the same speed (it is a 10 bay with two 8tb drives in a mirror raid ) I would have thought that 10 say 4tb drives in a raid 10 would be better?
Yes, the more drives the better until you reach the point that the network link is saturated, although the type of RAID matters as well. Even with good drives, a 2-drive mirror is usually only going to need a 1Gb Ethernet connection because the maximum write speed is only equal to a single drive (read speed can be double if the access patterns work out right). Normal activity with a NAS in a small office doesn't involve large sequential transfers, and non-sequential access means the throughput is MUCH lower.
If you needed 8TB of storage, then four 4TB drives in RAID10 would have doubled the speed for writes and reads could have been as much as 4 times as fast depending on the data patterns (it can read different data from all 4 drives at once). Eight 2TB drives in RAID10 would have quadrupled write speed. It still wouldn't have been maxing out a 10GbE link unless they were exceptionally good drives, and only in large sequential transfers from a single PC. (To save money and still get capacity, RAID5 can be used, and is often recommended by default, but you don't get increased write performance with that, sometimes it even goes down a tiny bit, though read speed is increased.)
Depending on the odds that you'll need to add capacity in the future, leaving some empty bays can be a good idea, but leaving 8 out of 10 empty was ridiculous. A 10-bay NAS is something a 100-person office might need if it's just for average file storage (not gigantic rendering files or anything). Your company could have saved thousands of dollars and just gotten a 2-bay 2.5GbE NAS and matching switch and gotten the same performance as what you're getting right now. I guarantee the IT firm marked up the retail price of that NAS and that switch by 20% or more, too.