Question Network Storage Causes Programs to Stop Responding

[koberulz]

I have a TrueNAS box connected to my network, which for some reason seems to cause programs to stop responding when they interact with it. Trying to encode to/from it with Adobe Media Encoder is fruitless, it pretty much always hangs. Right-clicking on a file in Windows Explorer results in a 5-10 second "(Not Responding)" pause before the right-click menu appears. Sometimes even dragging and dropping files/folders simply doesn't do anything. If I drag and drop it enough times, TeraCopy finally appears with the in-progress file transfer and several other transfers of the same file with no target folder listed.

Not even sure where to begin looking into this.

 

[hotaru.hino]

Check if this happens with any other computer that has access to the NAS. If yes, then there's probably some configuration issue in the NAS. To me this sounds like it's putting the hard drives to sleep after a period of inactivity.

 

[koberulz]

I could see that explaining the right-click issues, but causing AME encodes to crash mid-encode? File downloads to crash mid-download?

 

[hotaru.hino]

I could see that explaining the right-click issues, but causing AME encodes to crash mid-encode? File downloads to crash mid-download?

This is why you need to check if these operations are a problem on other computers. Cut the problem in half first.

 

[koberulz]

This is why you need to check if these operations are a problem on other computers. Cut the problem in half first.

Well, step one is have another computer with Creative Suite installed, which is...a whole thing in and of itself, really. AME is the most reliable problem-haver, Windows Explorer can be pretty intermittent (and my only other computer is currently dead anyway, so...lots of steps between here and troubleshooting).

But in terms of specifically it winding disks down due to inactivity, that can't be happening while encoding can it?

 

[Ralston18]

@koberulz

Agree with @hotaru.hino

And there are other straightforward troubleshooting steps you can use:

I will add the suggestion to look in Reliabilty History/Monitor and Event Viewer for any error codes, warnings, or informational events being captured just before the "AME" crashes.

May also help to further narrow things down. AME, for example may do or try to do, something that causes some other app or process to go astray.

Or some other background process may be involved. Take a look there.